International Health Care Facility Direct Billing Arrangements

The PROTECTIVE ASSOCIATION has direct billing arrangements with health care facilities in foreign countries. The health care facilities agree to accept assignment of benefits for specified services rendered. Please make sure to show them your current FOREIGN SERVICE BENEFIT PLAN ID card prior to making your appointment. The Plan pays them directly if you authorize it. In many cases, the health care facilities bill the Plan for you. Otherwise, they may ask you to send us the bill. You do not prepay the bill, which is the purpose of our arrangements. You are responsible for any balance after the Plan's payment.
 

While most of the health care facilities have direct billing arrangements for inpatient hospitalization only, several have arrangements for inpatient hospitalization, complete maternity care, routine annual physical exam, all covered charges and/or urgent care facility.
 

In addition to the health care facilities listed on these pages, most SEVENTH-DAY ADVENTIST HOSPITALS AND CLINICS in foreign countries participate in our direct billing arrangement.

If a health care facility requires you to submit a claim yourself, please use our secure electronic claim filing system to make sure your claim is delivered to us promptly. It is important that you assign benefits to the health care facility. Simply scan the claim into your computer (as a PDF). Then, go to our secure Member Portal at: https://secure.myafspa.org/ to file your claim. We generally process the claim within 10 business days after receipt.
 

If you have questions or encounter any problems, please contact us by e-mail at [email protected] or call us at (202) 833-4910.

SPECIAL INSTRUCTIONS FOR OUTPATIENT CLAIMS
 

Some of the health care facilities have agreed to bill us directly for outpatient claims. Because many do not balance bill for charges after the FSBP makes payment, they need to know how much to collect from you at the time of service when your calendar year deductible and the 10% coinsurance are involved. They will need to verify coverage and obtain deductible status for you from the FSBP. To take advantage of this arrangement, we highly recommend the following process for outpatient services:
 

a) Inform the health care facility that you are covered by the FSBP prior to your visit, with enough time for the facility to verify coverage and obtain the deductible status from the Plan;

or

b) Show the facility admissions/billing office the amount of calendar year deductible left to be met (if any) using the Coventry Mobile Phone App/Benefit Usage screen on your smart phone;

or

c) Bring a copy of the most recent Explanation of Benefits Statement (EOB) that shows your deductible status.
 

If you do not provide the information above, then the facility will collect the $300 deductible and 10% coinsurance and submit the claim to the Plan marked 'Member Paid'. If you have met all or part of the deductible, then the claims payment will be split between you and the facility accordingly.

Select your country

Bermuda
City Facility Billing Arrangement
Pembroke Hope Healthcare Complete maternity care, Routine annual physical exam, All covered outpatient services
China
City Facility Billing Arrangement
Beijing Beijing International (SOS) Clinic All covered outpatient services
Beijing Beijing United Family Hospital & Clinics Inpatient
Beijing Beijing Vista Clinic Inpatient
Chengdu Global Doctors Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services, Urgent care facility
Guangzhou Global Doctors Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services, Urgent care facility
Shanghai Global Doctors Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services, Urgent care facility
Shenyang Global Doctors Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services, Urgent care facility
Guangzhou Eur AM Medical Center Inpatient , Complete maternity care, Routine annual physical exam
Colombia
City Facility Billing Arrangement
Bogota Clinica Del Country Inpatient
France
City Facility Billing Arrangement
Paris American Hospital in Paris Inpatient , Complete maternity care, Routine annual physical exam
Germany
City Facility Billing Arrangement
Amberg Klinikum St. Marien Amberg Inpatient
Auerbach St. Johannes Klinik Inpatient
Burglengenfeld Krankenhaus Burglengenfeld Inpatient
Berlin Krankenhaus Waldfriede Inpatient
Berlin Park-Klinik Weissensee Inpatient
Berlin Schlosspark Klinik Inpatient
Berlin Universitatsmedizin Berlin Inpatient
Bernkastel-Kues Cusanus Krankenhaus Inpatient
Erlangen Waldkrankenhaus St. Marien Inpatient
Frankfurt Bethanien Krankenhaus Inpatient
Frankfurt Diakonie Krankenhaus Inpatient, Outpatient
Frankfurt Klinikum der Johann Wolfgang Goethe-Universität Inpatient
Frankfurt St. Markus Krankenhaus Inpatient
Hanau Stadtkrankenhaus-Akademisches-Lehrkrankenhaus Inpatient
Heidelberg Atos Praxisklinik Inpatient
Heidelberg Krankenhaus Salem Inpatient
Heidelberg St. Josefskrankenhaus Heidelberg Inpatient
Heidelberg Universitätsklinikum Heidelberg Inpatient, all specialties
Homburg Universitätskliniken des Saarlandes Inpatient
Kaiserslautern MVZ Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services, Urgent care facility
Kaiserslautern Westpfalz-Klinikum GmbH Inpatient
Landstuhl American Medical Center (formerly American Rehabilitation and Urgent Care) (includes MVZ Radiology) Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services, Urgent care facility
Landstuhl Mediceum Inpatient
Landstuhl Nardini Klinikum (formerly St. Johannis-Krankenhaus) Inpatient
Mainz Universitätsklinik Mainz (Johannes Gutenberg-Universität Mainz Klinikum) Inpatient
Pirmasens MVZ Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services, Urgent care facility
Regensburg Klinik St. Hedwig Inpatient
Regensburg Klinikum der Universität Regensburg Inpatient
Schweinfurt Leopoldina Krankenhaus Inpatient
Schweinfurt Krankenhaus St. Josef Inpatient
Stuttgart Bürgerhospital Inpatient
Stuttgart Katharinenhospital Inpatient
Stuttgart Krankenhaus Bad Cannstatt (includes Berg Gynaecological Clinic) Inpatient
Stuttgart Marienhospital Stuttgart Inpatient
Stuttgart Olgahospital Inpatient
Stuttgart Kliniken Böblingen Inpatient
Stuttgart Kliniken Sindelfingen Inpatient
Stuttgart Krankenhaus Herrenberg Inpatient
Stuttgart Krankenhaus Leonberg Inpatient
Stuttgart Kreiskrankenhaus Calw Inpatient
Stuttgart Kreiskrankenhaus Nagold Inpatient
Stuttgart Reha-Klinik Böblingen Inpatient
Sulzbach-Rosenberg St. Anna Krankenhaus Inpatient
Trier Krankenhaus der Barmherzigen Brüder Inpatient
Tübingen Universitätsklinikum Tübingen Inpatient
Weiden Klinikum Weiden Inpatient
Weiden Krankenhaus Eschenbach Inpatient
Weiden Krankenhaus Kemnath Inpatient
Weiden Krankenhaus Neustadt Inpatient
Weiden Krankenhaus Tirschenreuth Inpatient
Weiden Krankenhaus Vohenstrauss Inpatient
Weiden Krankenhaus Waldsassen Inpatient
Weiden Steinwaldklinik Erbendorf Inpatient
Wiesbaden Dr. Horst Schmidt Klinik (HSK) Inpatient
Wittlich St. Elisabeth Krankenhaus Inpatient
Italy
City Facility Billing Arrangement
Rome Casa di Cura Paideia S.p.A Inpatient
Japan
City Facility Billing Arrangement
Okinawa Adventist Medical Center Inpatient, Routine annual physical exam
Korea
City Facility Billing Arrangement
Cheonan-si Dankook University Hospital Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Gyunggi-do Good Morning Hospital Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Gyunggi-do Seoul Jaeil Hospital Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services, Urgent care facility
Gyunggi-do Seoul National University Bundang Hospital Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Pyeongtaek Pyeongtaek International Hospital Inpatient , Complete maternity care, Routine annual physical exam
Seoul Asan Medical Center Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Seoul Samsung Medical Center Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Seoul Severance Hospital Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Seoul Seoul National University Hospital Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Seoul Seoul St. Mary's Hospital, Catholic University of Korea Inpatient/ Accidental injury/ Complete maternity care/ All covered outpatient services
Seoul Soon Chun Hyang University Hospital Inpatient/ Complete maternity care
Suwon-Osan Area Ajou University Hospital Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Taegu / Daegu Daegu Fatima Hospital Inpatient / Complete maternity care / Routine annual physical exam / All covered outpatient services / Urgent care facility
Taegu / Daegu Dongsan Medical Center Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Taegu / Daegu Medi Park International Clinic Inpatient , Complete maternity care, Routine annual physical exam
Taegu / Daegu Hyosung Hospital Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Malaysia
City Facility Billing Arrangement
Kuala Lampur MSK Medical Center Inpatient , Complete maternity care, Routine annual physical exam
Panama
City Facility Billing Arrangement
Panama City Centro Medico Paitilla Inpatient
Panama City Clinica Hospital San Fernando Inpatient
Panama City Hospital Nacional Inpatient
Panama City Hospital Punta Pacifica Inpatient
Panama City Hospital Santa Fe Inpatient
Russia
City Facility Billing Arrangement
St. Petersburg EuroMed Clinic Inpatient
St. Petersburg MEDEM International Clinic & Hospital Inpatient
Switzerland
City Facility Billing Arrangement
Bern Lindenhofspital Inpatient, Complete maternity care
Carouge Clinique de Carouge Inpatient, Complete maternity care
Geneva Hopital de la Tour Inpatient, Complete maternity care
Turkey
City Facility Billing Arrangement
Various Acibadem Hospital Group Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
Various Private TOBB ETU Inpatient , Complete maternity care, Routine annual physical exam
Ankara Ozel Ankara Guven Hastanesi Inpatient , Complete maternity care, Routine annual physical exam
United Kingdom
City Facility Billing Arrangement
Various HCA Healthcare UK Inpatient, Complete maternity care
London Bupa Cromwell Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
London King Edward the VII's Sister Agnes Inpatient, Complete maternity care, Routine annual physical exam, All covered outpatient services
London The Hospital of St. John & St. Elizabeth Inpatient, Urgent care facility