FAQs (1)

What's the difference between Aetna Navigator and the Member Portal?

Aetna Navigator is a system that provides members with access to information and tools regarding their health. Every enrollee and dependents ages 14 and older have their own separate login credentials for this site.

Many FSBP programs are housed in your Aetna Navigator account, including signing up for wellness incentives, seeing your Health Risk Assessment results, opting into electronic funds transfer (EFT), learning more about the quality and cost of your health care, and viewing your Explanations of Benefits (EOBs).


The Member Portal is a custom system for AFSPA members. It can be used to upload claims, update addresses, and enroll in and manage certain Ancillary Insurance Programs. The Member Portal is only open to the AFSPA member, not dependents. We recommend having a Member Portal account in order to allow for the fastest processing of claims.

*You can still access your claims for December 31, 2017, and earlier at My Online Services (MOS). You may want to download your claims and EOBs before the site is taken down at the end of 2018.

 

 

FORMS & BROCHURES (14)

Form

Description

Action

FSBP Claim Form
FSBP Claim Form
FEHBP Urine Drug Testing Coverage
FEHBP Urine Drug Testing Coverage
Preventing Medical Mistakes and Member Rights and Responsibilities
Preventing Medical Mistakes and Member Rights and Responsibilities
FSBP Summary of Benefits and Programs 2018
FSBP Summary of Benefits and Programs 2018
Stop Health Care Fraud
Stop Health Care Fraud
FSBP Summary of Benefits Coverage (SBC) 2018
FSBP Summary of Benefits Coverage (SBC) 2018
Network Provider Nomination Form
Network Provider Nomination Form
Medicare D
Medicare Part D Notice
FSBP Benefit Brochure 2018
FSBP Benefit Brochure 2018
FSBP Benefit Brochure 2017
FSBP Benefit Brochure 2017
Deemed Exhaustion Notice
How to file a formal appeal with us regarding a benefit determination
FSBP Electronic Funds Transfer (EFT) Form
FSBP Electronic Funds Transfer (EFT) Form
Authorization for Release of Protected Health Information (PHI) form
Authorization for Release of Protected Health Information (PHI) form
Wellness Incentive Account Reimbursement Request
Wellness Incentive Account Reimbursement Request