FSBP Wellness Programs ​

We offer preventive and care management health and wellness programs to help you reach our overall wellness goals. Foreign Service Benefit Plan members and your dependents ages 18 years and older have exclusive access to our Simple Steps to Living Well Together Program where you can earn up to $400 in wellness rewards per calendar year.

Simple Steps to Living
Well Together Program

Earn up to in Wellness Incentives

The wellness rewards you earn will be applied as Wellness Incentive Fund Account credits to help reimburse you for Eligible Medical Expenses like your deductible, coinsurance, and copayments, as defined by IRS Code Section 213(d). You can obtain each reward once per calendar year.

Health Risk Assessment

$75 Reward

An HRA is a health questionnaire that evaluates your health and quality of life. You share information about your health habits and history. The HRA results provide a snapshot of your current health status and help identify personal health goals.

Physical Exam and Biometric Screening

$100 Reward

An annual physical exam can determine the general status of your health and detect health conditions early. A biometric screening assesses your overall health and measures physical attributes – blood pressure, glucose levels, cholesterol levels, height, weight, body mass index, and aerobic fitness. These standard exams can identify potential health risks and underlying medical issues.

Note: To earn the $100 wellness reward, you must complete a Physical Exam & Biometric Screening and you must pass 3 out of 5 metabolic syndrome criteria as part of your screening (HDL cholesterol, triglycerides, blood pressure, waist circumference, and glucose).

If you do not pass the 3 out of 5, you can still earn the $100 wellness reward after you complete one of the following wellness programs – Mediterranean Wellness, Lifestyle and Condition Health Coaching, or Dietary & Nutritional Counseling.

Healthy Actions

$25 to $400 Reward

Earn up to $400 in wellness rewards when you complete any combination of the following Healthy Actions below.

Wellness programs/activities identified with a medical doctor icon are available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Wellness programs/activities identified with a doctor icon below are available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.

FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Healthy Actions

Reward: $25

  • In-network coverage (U.S): 100% 
  • Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
  • Overseas coverage: 100%

Reward: $25

  • In-network coverage (U.S): 100% 
  • Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
  • Overseas coverage: 100%

Reward: $25

  • In-network coverage (U.S): 100%
  • Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
  • Overseas coverage: 100%

Upload COVID-19 vaccine card in the AFSPA Member Portal. Click “Submit Incentives” options in the FSBP Secure Forms section.

Reward: $25

  • In-network coverage (U.S): 100% 
  • Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
  • Overseas coverage: 100%

Reward: $75

If you have high blood pressure, your provider must document controlled blood pressure readings (below 140/90) on two separate visits during the calendar year. If you are unable to meet this goal, earn your incentive by completing one of the following programs: Mediterranean Wellness, Livongo for Hypertension, or Lifestyle and Condition Health Coaching. This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: $75

If you are prediabetic, your provider must document test results showing a 5% weight reduction, a 10% triglyceride reduction, or a 5% HDL increase. If you are unable to meet this goal, earn your incentive by completing one of the following programs: Mediterranean Wellness or Dietary & Nutrition Counseling. This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: $75

If you are diabetic, your provider must document lab results of less than 8% HbA1c. If you are unable to meet this goal, earn your incentive by completing one of the following programs: Mediterranean Wellness, Dietary & Nutrition Counseling, or Livongo for Diabetes. This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: $75

Provides educational materials and support. These resources are designed to help manage and control your diabetes. This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: $75

This program offers three individual and group behavioral counseling visits. Speak to a professional to assess your dietary habits and health needs. This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: Up to $150

This program offers a personalized plan for successful behavior change in areas of:

  • weight management
  • smoking cessation
  • stress management
  • nutrition
  • physical activity
  • cholesterol management
  • blood pressure
  • depression
  • sleep improvement

 

Sign up on Aetna’s Secure Member Website. Look for the “Health and Wellness” icon then select the “Discover a Healthier You.”

Reward: Up to $150

This program offers group or personal health coaching sessions to work towards your wellness goals.

Sign up on Aetna’s Secure Member Website. Look for the “Health and Wellness” icon then select the “Discover a Healthier You.”

Reward: $75

This program provides:

  • Unlimited blood glucose test strips and lancets
  • Strip reordering right from your meter
  • Livongo glucose meter that tracks strip usage and prompts members to reorder supplies
  • Real-time interventions by Certified Diabetes Educators
  • Personalized tips with each blood glucose check
  • Transfer of your data directly to your provider via the meter
  • Automatic uploads (no more paper logbooks)

For more information contact 800-945-4355 or visit Livongo’s website at get.livongo.com/FSBP.

This program is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.

FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: $75

The program provides:

  • A Bluetooth enabled blood pressure monitor and cuff
  • Access to Livongo’s expert health coaches when you need it
  • Livongo mobile app that provides real-time reading
  • Personalized insights with each reading

Note: The Livongo mobile app is available only on the U.S. Apple Store or U.S. Google Play Store.

For more information contact 800-945-4355 or visit Livongo’s website at get.livongo.com/FSBP.

This program is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.

FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: $75

The Mediterranean diet is known to be one of the healthiest diets in the world. For those who want to see gains in overall well-being and appreciate a preplanned structure, try this 8-week interactive online program that includes access to a registered dietician.

You can receive up to 100% reimbursement for the Mediterranean Wellness Program once you complete at least 80% of the Program. Once you complete at least 80% of the Program, FSBP will automatically reimburse you for the cost of the program under the Plan’s Nutritional counseling benefit.

This program is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.

FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: $75

If you are pregnant, your provider must submit documentation of a first trimester prenatal care visit. The submitted documents must include an obstetric testing, an ultrasound or prenatal exam. This program is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.

FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Reward: $75

This program includes four 30-minute tobacco cessation counseling sessions. You must complete at least two quit attempts. This program is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.

FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.

Telehealth for Members with an Address in the 50 United States

Telehealth consultations are available for the following specialties through our telehealth vendor, Teladoc:

  • Doctors of Medicine (MD)
  • Doctors of Osteopathic Medicine (DO)
  • Nutritionists
  • Licensed Clinical Social Workers (LCSW)
  • Psychiatrists
  • Psychologists
  • Dermatologists

Benefits of using Teladoc:

  • Covered at 100% – you pay nothing!
  • US board certified doctors
  • Prescriptions sent to pharmacy of choice, if necessary
  • No appointment necessary
  • Private and secure
  • Skip waiting rooms
 

Teladoc can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling. You can address most common issues such as: colds, fever, rash, ear infections, and migraines. You can also see a therapist for ongoing counseling for concerns such as: depression, anxiety, and stress, as well as a dietician for diet and nutrition help. 

You can contact Teladoc by phone, web or through the Aetna Health mobile app and receive treatment within minutes for non-emergency medical needs.  For more information regarding telehealth consultations, please call 855-Teladoc (855-835-2362) or visit teladoc.com.

 

Behavioral Health Televideo Services

The following Behavioral Health Televideo Providers are available to you depending on which state you live in. 

MDLive

  • Available in all 50 states
  • Behavioral health and employee assistance program (EAP) services
  • Accepts patients 10+
  • Appointments available from 7 AM to 9 pm, Monday through Friday (Some providers may offer weekend appointments)
  • Call1-855-824-2170; go to mdlive.com/BHCOMM
 

Array AtHome Care (formerly Inpathy)

  • Available in CA, DE, FL, IL, MO, NJ, NY, PA, TX and VA
  • Behavioral health services only
  • Accepts patients 5+
  • Appointments available from 7 AM to 11 PM, 7 days a week
  • Call 1-800-442-8938; go to https://insightportal.mahlerhealth.com/
 

Telemynd (formerly Arcadian Telepsychiatry)

  • Available in all states not covered by Array AtHome Care
  • Behavioral health and EAP services
  • Accepts patients 18+
  • Appointments available from 9 AM to 9 PM, Monday through Friday
  • Call1-866-991-2103

Telehealth for Members with an Overseas Address

Telehealth through vHealth (Worldwide)

For members with an overseas address* (including APO, DPO, Embassy and Consulate addresses), telehealth consultations are available for general medicine through our telehealth vendor, vHealth (Worldwide).

Benefits of using vHealth (Worldwide):

  • Accessibility– Access to care anywhere, anytime
  • Affordability – Zero cost, uncapped appointments
  • Quality – Best-in-class primary care doctors

To Register for vHealth (Worldwide):

  • Step 1 – Download ‘vHealth (Worldwide)’ in the App Store or Google Play.
  • Step 2: You will be asked to create an account. If using the service for the first time. Click ‘Don’t have an account?’
  • Step 3: You will be asked to complete a registration form, including an access code. Your access code is FSBP.
  • Step 4: Once you have done this select ‘register’ and you will be asked to activate your account through a link that will be sent to you via email.

Scheduling an Appointment

  • Step 1: If you wish to book a consultation please select ‘book a video consultation’ or ‘request a phone consultation’.  Video consultations can be scheduled at a chosen time. If you choose a phone consultation the doctor will call at the next available opportunity, usually within 1 – 2 hours.
  • Step 2: Most fields will be pre-populated. Be sure to explain your symptoms and upload any photos of symptoms or documents such as test results (if necessary)
  • Step 3: If you have booked a phone consultation, there is nothing else to do. The doctor will call you on the number provided.

If you have booked a video consultation, you will need to open the app prior to the call and click ‘start video call’. From there the doctor can join you.

Appointments last 30 minutes – plenty of time to ask the questions you need.

Helpful Information

  • From the Home page, you can also call in directly to vHealth.  Click on ‘contact us’.  You will reach a vHealth Customer Service Member who can help with any questions, issues or scheduling.
  • Alternatively, you can reach vHealth directly on:
  • Please note, for general Foreign Service Benefit Plan inquiries, please call 1-202-833-4910.
  • From the Appointments section you can view your history of scheduled video and phone calls, as well as any past consultations. All records and summaries of your calls are kept here.
  • The notes relating to your consultation can be viewed in the appointment details along with any recommendations made by your doctor.

*If you have an overseas address and are back in the 50 United States temporarily, you will still use vHealth (Worldwide) for telehealth visits.