FSBP Wellness Programs
Preventive Care
Telehealth Services
Discounts to Enhance Your Wellness
Quick Access
Testimonials
Simple Steps to Living Well Together Program
We offer preventive and care management health and wellness programs to help you reach our overall wellness goals. Foreign Service Benefit Plan members and your dependents ages 18 years and older have exclusive access to our Simple Steps to Living Well Together Program where you can earn up to $400 in wellness rewards per calendar year.
The wellness rewards you earn will be applied as Wellness Incentive Fund Account credits to help reimburse you for Eligible Medical Expenses like your deductible, coinsurance, and copayments, as defined by IRS Code Section 213(d). You can obtain each reward once per calendar year.
Earn up to $400 in Wellness Incentives
Health Risk Assessment
$75 Reward
An HRA is a health questionnaire that evaluates your health and quality of life. You share information about your health habits and history. The HRA results provide a snapshot of your current health status and help identify personal health goals.
- Login or register on the Aetna Secure Member Website
- Look for the “Health and Wellness” icon, then select “Discover a Healthier You” and complete your free online assessment
- Or call 866-533-1410 to complete your HRA by phone
Physical Exam and Biometric Screening
$100 Reward
An annual physical exam can determine the general status of your health and detect health conditions early. A biometric screening assesses your overall health and measures physical attributes – blood pressure, glucose levels, cholesterol levels, height, weight, body mass index, and aerobic fitness. These standard exams can identify potential health risks and underlying medical issues.
Quest Diagnostics
- Register online for your biometric screening (Registration Key: FSBP) or by phone at 855-623-9355
- Print the Biometric Screening Results Form and have your physician perform the screening as part of your annual physical exam
- Or make an appointment at a Quest Diagnostics Patient Service Center (PSC) location near you to get the screening at a PSC location
LabCorp
- Register online for your biometric screening or by phone at 888-522-2677
- Print the Biometric Screening Results Form and have your physician perform the screening as part of your annual physical exam
- Or make an appointment at a LabCorp Patient Service Center (PSC) location near you to get the screening at a PSC location
Note: To earn the $100 wellness reward, you must complete a Physical Exam & Biometric Screening and you must pass 3 out of 5 metabolic syndrome criteria as part of your screening (HDL cholesterol, triglycerides, blood pressure, waist circumference, and glucose).
If you do not pass the 3 out of 5, you can still earn the $100 wellness reward after you complete one of the following wellness programs – Lifestyle and Condition Health Coaching, or Dietary & Nutritional Counseling.
Healthy Actions
$25 to $400 Reward
Earn up to $400 in wellness rewards when you complete any combination of the following Healthy Actions below.
Wellness programs/activities identified with a medical doctor icon are available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Earn up to $400 in wellness rewards when you complete any combination of the following Healthy Actions below.
Wellness programs/activities identified with a medical doctor icon are available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Healthy Actions for All
Reward: $25
- In-network coverage (U.S): 100%
- Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
- Overseas coverage: 100%
Reward: $25
- In-network coverage (U.S): 100%
- Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
- Overseas coverage: 100%
Reward: $25
- In-network coverage (U.S): 100%
- Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
- Overseas coverage: 100%
Reward: $25
- In-network coverage (U.S): 100%
- Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
- Overseas coverage: 100%
Upload the COVID-19 vaccine card in the AFSPA Member Portal. Click the “Submit Incentives” options in the FSBP Secure Forms section.
Note: COVID-19 documentation must be received by December 31st of the year after you received the vaccine.
COVID-19 boosters are eligible for the Wellness Incentive. Only one booster per calendar year qualifies.
Reward: $25
- In-network coverage (U.S): 100%
- Out-of-network coverage: 70% of the Plan allowance and any difference between our allowance and the billed amount
- Overseas coverage: 100%
Reward: Up to $150
This program offers a personalized plan for successful behavior change in areas of:- weight management
- smoking cessation
- stress management
- nutrition
- physical activity
- cholesterol management
- blood pressure
- depression
- sleep improvement
Reward: Up to $150
Our Lifestyle and Condition Coaching (LCC) Program uses a holistic approach to help you and your covered dependents achieve your best health. Our LCC Health Coach will provide guidance, support, and resources for over 40 lifestyle and medical conditions to help you overcome obstacles that may be keeping you from realizing optimal health. You can talk to a Health Coach about the following health-related matters:
Lifestyle Coaching such as:
- General health education
- Prehypertension
- Metabolic syndrome
- Prediabetes
- Weight management
- Physical activity
- Nutrition management
- Stress management
- Sleep management
- Pain management
- Tobacco cessation
Condition Coaching such as:
- Vascular (coronary artery disease, heart failure, high cholesterol, adult and pediatric diabetes and high blood pressure)
- Gastrointestinal (ulcerative colitis/Inflammatory Bowel Disease (IBS)/Crohn’s, chronic hepatitis B and C)
- Pulmonary (adult and pediatric asthma, chronic obstructive pulmonary disease (COPD))
- Orthopedic/Rheumatologic (chronic neck and back pain, rheumatoid arthritis, osteoarthritis, systemic lupus erythematosus)
- Neurological (migraines, seizures)
- Other (adult and pediatric weight management, chronic kidney disease stages 1-4, end state renal disease, depression
How does the LCC Program work?
- You will receive support from your LCC Health Coach through various resources such as digital coaching, group coaching, and/or 1:1 telephonic coaching. During 1:1 telephonic coaching, your LCC Health Coach will help you establish and achieve your health goals.
- Your LCC Health Coach will help you explore ways to make changes in your behavior that will last.
- You will receive educational materials and information from your LCC Health Coach that can help you decide where you want to go with your health and how to get there.
- Appointments with your LCC Health Coach can last up to 30 minutes. How long and how often you meet with your LCC Health Coach depends on your individual needs and goals.
To enroll in a program, contact a LCC Health Coach at 866-533-1410. LCC Coaches are available Monday through Friday from 8:00 a.m. – 8:00 p.m. ET. You may also enroll online at www.myactivehealth.com/ FSBP. Participation in this program is voluntary and is available at no cost to members.
Reward: Up to $100
- Complete 5,000 steps per day for any 50 days and earn up to $25 each quarter; or
- Complete 30 minutes of physical activity per day for any 50 days and earn up to $25 each quarter
Note: You can track this activity by connecting your activity device or by manually entering steps in the tracker activity through the Aetna secure member website.
Access the Plan’s website tool and go directly to Myactivehealth.com/FSBP. Once you log on to Aetna’s secure member website, go to “Discover a Healthier You” under Health and Wellness. Select “Rewards” at the
top of the page, then select “Track Your Physical Activity” members.
Healthy Actions For Specific Conditions
Wellness programs/activities identified with a doctor icon below are available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.
FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: $75
If you have high blood pressure, your provider must document controlled blood pressure readings (below 140/90) on two separate visits during the calendar year.
If you are unable to meet this goal, earn your incentive by completing one of the following programs: Mediterranean Wellness, Livongo for Hypertension, or Lifestyle and Condition Health Coaching.
This wellness incentive is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: $75
If you are prediabetic, your provider must document test results showing a 5% weight reduction, a 10% triglyceride reduction, or a 5% HDL increase.
If you are unable to meet this goal, earn your incentive by completing one of the following programs: Mediterranean Wellness or Dietary & Nutrition Counseling.
This wellness incentive is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: $75
If you are identified as having diabetes, ask your provider to submit document showing your laboratory test results showing less than 8% of your HbA1c.
If your HbA1c is greater than or equal to 8%, earn your incentive by completing one of the following programs: Mediterranean Wellness, Dietary & Nutrition Counseling, Diabetic Education or Training, or Livongo Remote Diabetes Monitoring Program.
This wellness incentive is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user. FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: $75
Provides educational materials and support. These resources are designed to help manage and control your diabetes. This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.
FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: $75
This program offers three individual and group behavioral counseling visits. Speak to a professional to assess your dietary habits and health needs.
This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.
FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: $75
Livongo is a remote diabetes monitoring program powered by Livongo Health that empowers those with diabetes to live a better life. Livongo provides personalized support through a cellular enabled meter, mobile app, and personalized interventions to help you make better decisions about diabetes management. Candidates will be contacted and asked to participate in the program based on claims data. Participation is voluntary. The participant and their physician or healthcare professional remain in charge of the participant’s treatment plan.
The program provides:
- Unlimited blood glucose test strips and lancets
- A glucose meter that tracks strip usage and prompts members to reorder supplies
- Real-time interventions by Certified Diabetes Educators for members with dangerous (high and/or low)
blood sugar levels
Enroll in the Program and check blood glucose using the Livongo meter four times per continuous calendar month for four months.
This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.
FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: $75
Livongo for hypertension provides support to members living with high blood pressure through remote hypertension monitoring. Remote hypertension monitoring combines technology to empower members living with high blood pressure with evidence based digital clinical interventions.
Candidates will be contacted and invited to participate in the Program based on claim data. Participation is voluntary. The participant and their physician or healthcare professional remain in charge of the participant’s treatment plan.
The program provides:
- A connected blood pressure monitor
- Counseling by Livongo’s clinical coaching team
- Livongo mobile app that provides real-time readings
The hypertension cuff and monitor are Bluetooth enabled. With each blood pressure reading, you receive instant in-app feedback and coaching to drive you closer to your goal. In addition, you have access to Livongo’s
clinical coaching team who provide counseling on ways to keep your blood pressure well controlled, adhere to your medications and generally manage your hypertension through lifestyle changes.
Note: The Livongo mobile app is available only on the U.S. Apple Store or U.S. Google Play Store.
For more information visit get.livongo.com/FSBP or call contact 800-945-4355.
This wellness activity is available only to members who have been identified through claims data as having high blood pressure, diabetes, metabolic syndrome/prediabetes, are pregnant or a tobacco user.
FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: Up to $200
- Enroll in Our Healthy Pregnancy Program and earn $50
- Submit documentation of a prenatal visit during the first trimester and earn $50. The submitted documents must be submitted by your provider and include a copy of the prenatal care medical record including Obstetric Panel testing, ultrasound, or prenatal exam.
- Complete a pre-delivery call with a nurse at 28 weeks and earn $50.
- Complete a post-delivery call with a nurse four (4) weeks after delivery and earn $50.
FSBP will reach out to these members with instructions on how to complete each wellness activity and/or program to earn wellness incentives.
Reward: $75
This program includes four tobacco cessation counseling sessions.- Two quit attempts per calendar year as part of the Plan’s Tobacco
Cessation Program. The quit attempts include proactive phone
counseling and up to four tobacco and nicotine counseling sessions of at
least 30 minutes each in each quit attempt.
- Over-the-counter (OTC) medications approved by the FDA to treat nicotine dependence can be obtained through the Tobacco Cessation Program at no charge (see Section 5(f), Prescription drug benefits for more details).
Telehealth for Members with an Address in the 50 United States
Telehealth consultations are available for the following specialties through our telehealth vendor, Teladoc:
- Doctors of Medicine (MD)
- Doctors of Osteopathic Medicine (DO)
- Nutritionists
- Licensed Clinical Social Workers (LCSW)
- Psychiatrists
- Psychologists
- Dermatologists
- Covered at 100% – you pay nothing!
- US board certified doctors
- Prescriptions sent to pharmacy of choice, if necessary
- No appointment necessary
- Private and secure
- Skip waiting rooms
Behavioral Health Televideo Services
The following Behavioral Health Televideo Providers are available to you depending on which state you live in.
MDLive
- Available in all 50 states
- Behavioral health and employee assistance program (EAP) services
- Accepts patients 10+
- Appointments available from 7 AM to 9 pm, Monday through Friday (Some providers may offer weekend appointments)
- Call1-855-824-2170; go to mdlive.com/BHCOMM
Array AtHome Care (formerly Inpathy)
- Available in CA, DE, FL, IL, MO, NJ, NY, PA, TX and VA
- Behavioral health services only
- Accepts patients 5+
- Appointments available from 7 AM to 11 PM, 7 days a week
- Call 1-800-442-8938; go to https://insightportal.mahlerhealth.com/
Telemynd (formerly Arcadian Telepsychiatry)
- Available in all states not covered by Array AtHome Care
- Behavioral health and EAP services
- Accepts patients 18+
- Appointments available from 9 AM to 9 PM, Monday through Friday
- Call1-866-991-2103
Telehealth for Members with an Overseas Address
Telehealth through vHealth (Worldwide)
For members with an overseas address* (including APO, DPO, Embassy and Consulate addresses), telehealth consultations are available for general medicine and mental health support through our telehealth vendor, vHealth (Worldwide).Benefits of using vHealth (Worldwide):
- Accessibility– Access to care anywhere, anytime
- Affordability – Zero cost, uncapped appointments
- Quality – Best-in-class primary care doctors
To Register for vHealth (Worldwide):
- Step 1 – Download ‘vHealth (Worldwide)’ in the App Store or Google Play.
- Alternatively, visit our website: https://vhealth-teladochealth.com/en
- Step 2: You will be asked to create an account. If using the service for the first time. Click ‘Don’t have an account?’
- Step 3: You will be asked to complete a registration form, including an access code. Your access code is FSBP.
- Step 4: Once you have done this select ‘register’ and you will be asked to activate your account through a link that will be sent to you via email.
Scheduling an Appointment
- Step 1: If you wish to book a consultation please select ‘book a video consultation’ or ‘request a phone consultation’. Video consultations can be scheduled at a chosen time. If you choose a phone consultation the doctor will call at the next available opportunity, usually within 1 – 2 hours.
- Step 2: Most fields will be pre-populated. Be sure to explain your symptoms and upload any photos of symptoms or documents such as test results (if necessary)
- Step 3: If you have booked a phone consultation, there is nothing else to do. The doctor will call you on the number provided.
Helpful Information
- From the Home page, you can also call in directly to vHealth. Click on ‘contact us’. You will reach a vHealth Customer Service Member who can help with any questions, issues or scheduling.
- Alternatively, you can reach vHealth directly on:
- Please note, for general Foreign Service Benefit Plan inquiries, please call 1-202-833-4910.
- From the Appointments section you can view your history of scheduled video and phone calls, as well as any past consultations. All records and summaries of your calls are kept here.
- The notes relating to your consultation can be viewed in the appointment details along with any recommendations made by your doctor.
