Manage Specific Conditions

The Foreign Service Benefit Plan offers a broad array of benefits and services to support your health care needs.

Choose a specific condition below to find the Wellness program that fits your needs.

Asthma

Your asthma is under control when it does not interfere with your everyday life and prevent normal activities. Explore FSBP‘s programs to help manage your asthma.

Care Management Programs

The Foreign Service Benefit Plan offers additional services under our Care Management (CM) Programs that assist you with your care coordination for your acute or chronic conditions at no additional cost. These programs provide education, clinical support and access to digital support and well-being tools to help you better manage your health.

CM Programs offer you:

  • One-on-one support with a nurse or social worker who serves as a trusted resource for you and your family. To begin call 1-800-593-2354 (TTY: 711);
  • Group coaching on personalized health topics that is designed to provide health guidance in one thirty to sixty-minute class;
  • Digital support that provides a variety of resources to help you manage your health better. To begin using the digital support of CM Programs, log in to Aetna’s secure member website. First-time users will need to register and then go to your health dashboard; and
  • Customized health action plans based on your needs and preferences. We offer digital support, nurse support, and group coaching so you can move easily between the services. We offer several digital health and wellness related programs and resources:
  • Personal health record – organize and store your health history and information, plus get health alerts and notifications.
  • Health evaluation – get a custom, step-by-step plan based on questions about your health and habits.
  • Health decision support – learn about your healthcare and treatment options.
  • Digital Coach Programs – find dynamic health coaching programs that give you personalized support
  • Health dashboard – view your health information and find entry points for health and wellness programs and resources.

Our CM Programs include:

Social Work Program

The Social Work Program is designed to assist you in improving your quality of life by taking steps to help you locate the right resources. Social workers help connect you with community resources that can provide services to you in times of need. Some examples include:

  • Local food pantries
  • Utility or rental assistance programs
  • Home-delivered meal services
  • Support groups
  • Counseling services
  • Federal and state programs Our social workers are licensed and degreed professionals who work in a variety of settings, including government and non-profit organizations, hospitals, schools and clinics.

Social workers also help treat mental, emotional and behavioral issues in clinical settings.

Pain Management Program

The Pain Management Program offers support for members with chronic pain and either taking opioids or trying to avoid opioids. Members enrolled will receive coaching and support, which includes assisting with identifying the availability of other treatment plans that may include non-pharmacologic modalities for the treatment of pain such as, but not limited to: targeted digital exercise therapy, injection therapies, cognitive therapies, psychosocial supports, medical devices (e.g. nerve stimulators) and additional chiropractic, acupuncture, massage therapy, or physical therapy visits. The program also provides assistance with psychological effects of chronic pain, reduction of opioid use, avoiding opioid use and resources for those who are dependent on opioid medications.

Compassionate Care Program

The Compassionate Care Program offers you service and support when you or a family member have a serious illness or face imminent end-of life decisions. The program provides you tools and information to encourage advance planning for the kind of issues often associated with an advanced illness, such as living wills, advance directives and tips on how to begin conversations about these issues with loved ones. This program is designed to provide quality of life improvement through timely member and caregiver education. It encourages better use of community-based services and resources, systemic palliative care integration and enhanced hospice utilization and retention. This program is voluntary and provided to you and your dependents at no additional cost.

Cancer Care Program

The Cancer Care Program provides dedicated proactive support to individuals with a diagnosis of cancer, which can be life changing and overwhelming. Through our program, individuals will better understand their benefits, have the ability to locate the right provider for their specific need and get certain services approved. Individuals also will receive care management support for holistic care, treatment side effects, and medication management.

Behavioral Health Program

 The Behavioral Health Program provides resources and support to help you address behavioral health conditions such as anxiety, depression, substance use disorders, domestic violence and more. Our team can work with you to connect you with resources such as a clinical social worker, psychologist or other behavior health professional to obtain the right treatment.

Healing Better Program

The Healing Better Program provides support and educational resources for total knee or hip replacement surgery. The program gives you the tools and resources you need to prepare for a successful surgery and healthy recovery. It provides you access to benefit information specific to joint services, holistic overview of pain management options, digital, personalized education on recovery resources, and mental and physical health tips.

Kidney Support Program

The Kidney Support Program provides support and education to individuals with chronic kidney disease. The program uses advanced analytics, which includes medical claims data, pharmacy data, and lab data to identify individuals who are at high-risk for late-stage kidney disease. Eligible participants will receive a mailer notifying them that they are eligible for the program and will be contacted via phone call to enroll. Our program works to engage you on a regular basis with appropriate interventions based on your specific condition and risk of progression. We will help you manage your comorbidities, diet, medications, and overall health. For patients with end-stage renal disease, or kidney failure, the program will help you understand your various treatment options: transplant, dialysis, or supportive care.

If you would like to contact the Plan for more information about the CM Programs, please call 1-800-593-2354 (TTY: 711). We are available to assist you Monday-Friday from 6:00 a.m. – 5:00 p.m. Mountain Standard Time (MT).

Cleveland Clinic Health Library

Looking for accurate health information from a trusted source? Use the Cleveland Clinic for free, trustworthy medical information. While at their site, you can sign up for free e-newsletters, physician-hosted online chats, or look up specific health topics.

Using the Cleveland Clinic website, including participating in the physician-hosted online chats, for health information is not part of the FEHB contract or premium, so you cannot file an FEHB disputed claim about it or the chats they hold.

Cancer Management

Woman with illness being pushed in a wheelchair

Explore FSBP‘s programs to help manage your cancer.

FSBP’s Cancer Support Program

The FSBP‘s Cancer Support Program is designed to provide education and support to members.

We will contact candidates and ask them to participate in the Program. Participation is voluntary. The participant and his/her physician or other health care professional remain in charge of the treatment plan.

If you would like to contact the Plan for more information about this Program, please call 800-593-2354. We are available to assist you Monday-Friday from 6:00 a.m. – 5:00 p.m. Mountain Standard Time (MST).

PinnacleCare

PinnacleCare offers a personalized health advisory support program for Foreign Service Benefit Plan (FSBP) members facing a serious diagnosis. This program is included in your FSBP coverage at no additional cost.

The FSBP Clinical Team is available to support members facing health challenges. Our nurse case managers will refer you to PinnacleCare if you are suffering from certain illnesses or are in need of major procedures. The medical experts and dedicated health advisors at PinnacleCare will help FSBP members navigate the complexities of the health care system. Their goal is to provide better medical intelligence, preferred access to top-specialists and improved health outcomes. Some of the health issues and serious illnesses PinnacleCare can provide support for include:

·        Aortic Valve Replacement

·        Atrial Fibrillation

·        Carotid Endarterectomy

·        Cancer

·        Mitral Valve Replacement

·        Hemophilia

·        Pancreas Transplant

·        HIV

·        Kidney Transplant

·        Liver Disease

·        Liver Transplant

·        Lyme Disease

·        Heart Transplant

·        Multiple Sclerosis

·        Spine Surgery

·        Parkinson’s Disease

PinnacleCare’s extensive experience and expansive partnership assistance provide fast access to the right providers, so you have the best available treatment options for your unique healthcare challenge.

To learn more about how PinnacleCare can help, please contact FSBP’s clinical team at 800-593-2354.

TherapEase Cuisine®

TherapEase Cuisine is an oncology nutritional service offering reliable information and scientifically based nutritional solutions to those diagnosed with cancer. The TherapEase Cuisine exclusive online service is offered to patients who use Accredo®, a specialty pharmacy. Its personalized support helps answer the question, “What should I be eating?”

Learn more at https://www.therapeasecuisine.com/

Chronic Conditions

Explore FSBP‘s programs to help you if you have been diagnosed with a serious illness or need support to manage a chronic illness.

PinnacleCare

PinnacleCare offers a personalized health advisory support program for Foreign Service Benefit Plan (FSBP) members facing a serious diagnosis. This program is included in your FSBP coverage at no additional cost.

The FSBP Clinical Team is available to support members facing health challenges. Our nurse case managers will refer you to PinnacleCare if you are suffering from certain illnesses or are in need of major procedures. The medical experts and dedicated health advisors at PinnacleCare will help FSBP members navigate the complexities of the health care system. Their goal is to provide better medical intelligence, preferred access to top-specialists and improved health outcomes. Some of the health issues and serious illnesses PinnacleCare can provide support for include:

·        Aortic Valve Replacement

·        Atrial Fibrillation

·        Carotid Endarterectomy

·        Cancer

·        Mitral Valve Replacement

·        Hemophilia

·        Pancreas Transplant

·        HIV

·        Kidney Transplant

·        Liver Disease

·        Liver Transplant

·        Lyme Disease

·        Heart Transplant

·        Multiple Sclerosis

·        Spine Surgery

·        Parkinson’s Disease

PinnacleCare’s extensive experience and expansive partnership assistance provide fast access to the right providers, so you have the best available treatment options for your unique healthcare challenge.

To learn more about how PinnacleCare can help, please contact FSBP’s clinical team at 800-593-2354.

Care Management Programs

The Foreign Service Benefit Plan offers additional services under our Care Management (CM) Programs that assist you with your care coordination for your acute or chronic conditions at no additional cost. These programs provide education, clinical support and access to digital support and well-being tools to help you better manage your health.

CM Programs offer you:

  • One-on-one support with a nurse or social worker who serves as a trusted resource for you and your family. To begin call 1-800-593-2354 (TTY: 711);
  • Group coaching on personalized health topics that is designed to provide health guidance in one thirty to sixty-minute class;
  • Digital support that provides a variety of resources to help you manage your health better. To begin using the digital support of CM Programs, log in to Aetna’s secure member website. First-time users will need to register and then go to your health dashboard; and
  • Customized health action plans based on your needs and preferences. We offer digital support, nurse support, and group coaching so you can move easily between the services. We offer several digital health and wellness related programs and resources:
  • Personal health record – organize and store your health history and information, plus get health alerts and notifications.
  • Health evaluation – get a custom, step-by-step plan based on questions about your health and habits.
  • Health decision support – learn about your healthcare and treatment options.
  • Digital Coach Programs – find dynamic health coaching programs that give you personalized support
  • Health dashboard – view your health information and find entry points for health and wellness programs and resources.

Our CM Programs include:

Social Work Program

The Social Work Program is designed to assist you in improving your quality of life by taking steps to help you locate the right resources. Social workers help connect you with community resources that can provide services to you in times of need. Some examples include:

  • Local food pantries
  • Utility or rental assistance programs
  • Home-delivered meal services
  • Support groups
  • Counseling services
  • Federal and state programs Our social workers are licensed and degreed professionals who work in a variety of settings, including government and non-profit organizations, hospitals, schools and clinics.

Social workers also help treat mental, emotional and behavioral issues in clinical settings.

Pain Management Program

The Pain Management Program offers support for members with chronic pain and either taking opioids or trying to avoid opioids. Members enrolled will receive coaching and support, which includes assisting with identifying the availability of other treatment plans that may include non-pharmacologic modalities for the treatment of pain such as, but not limited to: targeted digital exercise therapy, injection therapies, cognitive therapies, psychosocial supports, medical devices (e.g. nerve stimulators) and additional chiropractic, acupuncture, massage therapy, or physical therapy visits. The program also provides assistance with psychological effects of chronic pain, reduction of opioid use, avoiding opioid use and resources for those who are dependent on opioid medications.

Compassionate Care Program

The Compassionate Care Program offers you service and support when you or a family member have a serious illness or face imminent end-of life decisions. The program provides you tools and information to encourage advance planning for the kind of issues often associated with an advanced illness, such as living wills, advance directives and tips on how to begin conversations about these issues with loved ones. This program is designed to provide quality of life improvement through timely member and caregiver education. It encourages better use of community-based services and resources, systemic palliative care integration and enhanced hospice utilization and retention. This program is voluntary and provided to you and your dependents at no additional cost.

Cancer Care Program

The Cancer Care Program provides dedicated proactive support to individuals with a diagnosis of cancer, which can be life changing and overwhelming. Through our program, individuals will better understand their benefits, have the ability to locate the right provider for their specific need and get certain services approved. Individuals also will receive care management support for holistic care, treatment side effects, and medication management.

Behavioral Health Program

 The Behavioral Health Program provides resources and support to help you address behavioral health conditions such as anxiety, depression, substance use disorders, domestic violence and more. Our team can work with you to connect you with resources such as a clinical social worker, psychologist or other behavior health professional to obtain the right treatment.

Healing Better Program

The Healing Better Program provides support and educational resources for total knee or hip replacement surgery. The program gives you the tools and resources you need to prepare for a successful surgery and healthy recovery. It provides you access to benefit information specific to joint services, holistic overview of pain management options, digital, personalized education on recovery resources, and mental and physical health tips.

Kidney Support Program

The Kidney Support Program provides support and education to individuals with chronic kidney disease. The program uses advanced analytics, which includes medical claims data, pharmacy data, and lab data to identify individuals who are at high-risk for late-stage kidney disease. Eligible participants will receive a mailer notifying them that they are eligible for the program and will be contacted via phone call to enroll. Our program works to engage you on a regular basis with appropriate interventions based on your specific condition and risk of progression. We will help you manage your comorbidities, diet, medications, and overall health. For patients with end-stage renal disease, or kidney failure, the program will help you understand your various treatment options: transplant, dialysis, or supportive care.

If you would like to contact the Plan for more information about the CM Programs, please call 1-800-593-2354 (TTY: 711). We are available to assist you Monday-Friday from 6:00 a.m. – 5:00 p.m. Mountain Standard Time (MT).

Diabetes/Prediabetes

Your diabetes is under control when it does not interfere with your everyday life and prevent normal activities. Explore FSBP‘s programs to help manage your diabetes.

Simple Step to Living Well Together Program (Healthy Action)

If you have been diagnosed with diabetes, FSBP will reach out to you and ask that your provider submit your A1c laboratory results to us. Your A1c laboratory results must be less than 8% during the calendar year for you to earn a $75.00 wellness incentive.

Before December 1, submit you A1c laboratory results to:

Aetna, C/O FEHB QM
4400 NW Loop 410,
Suite 101,
San Antonio, TX 78229

Livongo-Remote Diabetes Monitoring Program

livongo meter

The Livongo-Remote Diabetes Monitoring Program empowers those with diabetes to live a better life. You will receive personalized support through a cellular enabled meter, mobile app and personalized interventions to help you make better decisions about diabetes management. This program is offered at no cost to eligible FSBP members. Eligible candidates will be contacted and asked to participate in the program. Participation is voluntary. 

The program provides:

  • Unlimited blood glucose test strips and lancets
  • Strip reordering right from your meter
  • Livongo glucose meter that tracks strip usage and prompts members to reorder supplies
  • Real-time interventions by Certified Diabetes Educators
  • Personalized tips with each blood glucose check
  • Transfer of your data directly to your provider via the meter
  • Automatic uploads (no more paper logbooks)

 

For more information contact 800-945-4355 or visit Livongo’s website at get.livongo.com/FSBP.

 

Lifestyle and Condition Health Coaching*

Our Lifestyle and Condition Coaching (LCC) Program uses a holistic approach to help you and your covered dependents achieve your best health. Our LCC Health Coach will provide guidance, support, and resources for over 40 lifestyle and medical conditions to help you overcome obstacles that may be keeping you from realizing optimal health. You can talk to a Health Coach about the following health-related matters::

Lifestyle Coaching such as:

  • General health education
  • Prehypertension
  • Metabolic syndrome
  • Prediabetes
  • Weight management
  • Physical activity
  • Nutrition management
  • Stress management
  • Sleep management
  • Pain management
  • Tobacco cessation

Condition Coaching such as:

  • Vascular (coronary artery disease, heart failure, high cholesterol, adult and pediatric diabetes and high blood pressure)
  • Gastrointestinal (ulcerative colitis/Inflammatory Bowel Disease (IBS)/Crohn’s, chronic hepatitis B and C)
  • Pulmonary (adult and pediatric asthma, chronic obstructive pulmonary disease (COPD))
  • Orthopedic/Rheumatologic (chronic neck and back pain, rheumatoid arthritis, osteoarthritis, systemic lupus erythematosus)
  • Neurological (migraines, seizures)
  • Other (adult and pediatric weight management, chronic kidney disease stages 1-4, end state renal disease, depression

How does the LCC Program work?

You will receive support from your LCC Health Coach through various resources such as digital coaching, group coaching, and/or 1:1 telephonic coaching. During 1:1 telephonic coaching, your LCC Health Coach will help you establish and achieve your health goals.

  • Your LCC Health Coach will help you explore ways to make changes in your behavior that will last.
  • You will receive educational materials and information from your LCC Health Coach that can help you decide where you want to go with your health and how to get there.
  • Appointments with your LCC Health Coach can last up to 30 minutes. How long and how often you meet with your LCC Health Coach depends on your individual needs and goals.

How do I sign up?:

  1. To enroll in a program, contact a LCC Health Coach at 1-866-533-1410. LCC Coaches are available Monday through Friday from 8:00 a.m. – 8:00 p.m. ET. You may also enroll online at www.myactivehealth.com/FSBP. Participation in this program is voluntary and is available at no cost to members.

    Note: See the official Plan Brochure under Section 5(a), Educational classes and programs for more information.

*Completion of this program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program

AbleTo

AbleTo is a web-based video conferencing personalized 8-week treatment support program designed to address the unique emotional and behavioral health needs of individuals learning to live with conditions like heart diseasetype 2 diabeteschronic pain or life events such as losing a loved one or having a baby. You will work with the same therapist and coach each week to set reasonable goals toward healthier lifestyle changes.

There are several ways we identify members who may benefit from the AbleTo support such as:

  • Your nurses or clinicians may refer you to AbleTo as they work directly with you and can refer you if it is determined that you can benefit from AbleTo support.
  • If identified, an Engagement Specialist from AbleTo will contact you to introduce the treatment option.

 

If you feel you would benefit from this program, would like more information, or would like to enroll in this program please call 866-287-1802 or visit AbleTo’s website at www.AbleTo.com/enroll. This program is available to members in the 50 United States.

 

Heart Health

Explore FSBP‘s programs designed for those who may be as risk for heart disease. 

Simple Step to Living Well Together Program (Healthy Action)

If you have been diagnosed with high blood pressure, FSBP will reach out to members with high blood pressure and provide a form for your provider to complete. Your provider must document two controlled blood pressure readings below 140/90 on separate visits during the current calendar year to earn a $75.00 Wellness incentive.

Before December 1 of the calendar year, submit the form to:

Aetna, C/O FEHB QM
4400 NW Loop 410,
Suite 101,
San Antonio, TX 78229

Livongo-Remote Hypertension Monitoring Program

The Livongo-Remote Hypertension Monitoring Program is a health benefit that combines advanced technology with personalized coaching to help you easily manage high blood pressure. This program is offered at no cost to eligible FSBP members. Eligible candidates will be contacted and invited to participate in the Program. Participation is voluntary.

The program provides:

  • A Bluetooth enabled blood pressure monitor and cuff
  • Access to Livongo’s expert health coaches when you need it
  • Livongo mobile app that provides real-time reading
  • Personalized insights with each reading

Note: The Livongo mobile app is available only on the U.S. Apple Store or U.S. Google Play Store.

For more information contact 800-945-4355 or visit Livongo’s website at get.livongo.com/FSBP.

Digital Coach Program*

These include nine base programs for weight management, smoking cessation, stress management, nutrition, physical activity, cholesterol management, blood pressure, depression management, and sleep improvement. Programs are prioritized based on a member’s health risk assessment to help create a personalized plan for successful behavior change. Members can engage and participate through personalized messaging with tools and resources to help track their progress and stay on the path to wellness.

How do I sign up?:

  1. Log on or register for “Aetna’s secure member website” 
  2. Look for the “Health and Wellness” icon, select “Discover a Healthier You” and proceed.

 

*Completion of the digital coaching program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program. Reach level 3 to earn $75 and level 4 to earn an additional $75.

Lifestyle and Condition Health Coaching*

Our Lifestyle and Condition Coaching (LCC) Program uses a holistic approach to help you and your covered dependents achieve your best health. Our LCC Health Coach will provide guidance, support, and resources for over 40 lifestyle and medical conditions to help you overcome obstacles that may be keeping you from realizing optimal health. You can talk to a Health Coach about the following health-related matters::

Lifestyle Coaching such as:

  • General health education
  • Prehypertension
  • Metabolic syndrome
  • Prediabetes
  • Weight management
  • Physical activity
  • Nutrition management
  • Stress management
  • Sleep management
  • Pain management
  • Tobacco cessation

Condition Coaching such as:

  • Vascular (coronary artery disease, heart failure, high cholesterol, adult and pediatric diabetes and high blood pressure)
  • Gastrointestinal (ulcerative colitis/Inflammatory Bowel Disease (IBS)/Crohn’s, chronic hepatitis B and C)
  • Pulmonary (adult and pediatric asthma, chronic obstructive pulmonary disease (COPD))
  • Orthopedic/Rheumatologic (chronic neck and back pain, rheumatoid arthritis, osteoarthritis, systemic lupus erythematosus)
  • Neurological (migraines, seizures)
  • Other (adult and pediatric weight management, chronic kidney disease stages 1-4, end state renal disease, depression

How does the LCC Program work?

You will receive support from your LCC Health Coach through various resources such as digital coaching, group coaching, and/or 1:1 telephonic coaching. During 1:1 telephonic coaching, your LCC Health Coach will help you establish and achieve your health goals.

  • Your LCC Health Coach will help you explore ways to make changes in your behavior that will last.
  • You will receive educational materials and information from your LCC Health Coach that can help you decide where you want to go with your health and how to get there.
  • Appointments with your LCC Health Coach can last up to 30 minutes. How long and how often you meet with your LCC Health Coach depends on your individual needs and goals.

How do I sign up?:

  1. To enroll in a program, contact a LCC Health Coach at 1-866-533-1410. LCC Coaches are available Monday through Friday from 8:00 a.m. – 8:00 p.m. ET. You may also enroll online at www.myactivehealth.com/FSBP. Participation in this program is voluntary and is available at no cost to members.

    Note: See the official Plan Brochure under Section 5(a), Educational classes and programs for more information.

*Completion of this program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program

Mental Wellness

Explore FSBP‘s programs to help manage your depression, emotional concerns,  stress management, anxiety, and more.

myStrength

The myStrength™ program provides you and your covered dependents age 13 and older, evidence-based resources to help overcome obstacles of depressionanxiety, and substance use disorder while improving overall well-being through a personalized evidence-based internet-enabled program. 

This program uses interactive web and mobile applications that deliver evidence-based psychotherapy models like:

  • Cognitive behavioral therapy (CBT)
  • Acceptance and commitment therapy (ACT)
  • Mindfulness acceptance

Personalized inspirational and wellness approaches increase personal relevance, improve outcomes and focus on total well-being.

If you would like to enroll in the program visit www.mystrength.com, select “Sign-up”, enter the access code “FSBP” and complete the myStrength™ sign-up process with a brief Wellness Assessment and personal profile.

AbleTo

AbleTo is a web-based video conferencing personalized 8-week treatment support program designed to address the unique emotional and behavioral health needs of individuals learning to live with conditions like heart diseasetype 2 diabeteschronic pain or life events such as losing a loved one or having a baby. You will work with the same therapist and coach each week to set reasonable goals toward healthier lifestyle changes.

There are several ways we identify members who may benefit from the AbleTo support such as:

  • Your nurses or clinicians may refer you to AbleTo as they work directly with you and can refer you if it is determined that you can benefit from AbleTo support.
  • If identified, an Engagement Specialist from AbleTo will contact you to introduce the treatment option.

 

If you feel you would benefit from this program, would like more information, or would like to enroll in this program please call 866-287-1802 or visit AbleTo’s website at www.AbleTo.com/enroll. This program is available to members in the 50 United States.

Digital Coach Program*

These include nine base programs for weight management, smoking cessation, stress management, nutrition, physical activity, cholesterol management, blood pressure, depression management, and sleep improvement. Programs are prioritized based on a member’s health risk assessment to help create a personalized plan for successful behavior change. Members can engage and participate through personalized messaging with tools and resources to help track their progress and stay on the path to wellness.

How do I sign up?:

  1. Log on or register for “Aetna’s secure member website” 
  2. Look for the “Health and Wellness” icon, select “Discover a Healthier You” and proceed.

 

*Completion of the digital coaching program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program. Reach level 3 to earn $75 and level 4 to earn an additional $75.

Lifestyle and Condition Health Coaching*

This program offers group or personal health coaching sessions to work towards your wellness goals.

How do I sign up?:

  1. Log on or register for “Aetna’s secure member website” 
  2. Look for the “Health and Wellness” icon, select “Discover a Healthier You” and proceed.

 

*Completion of this program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program

Telehealth Services (Stateside) 

Telehealth consultations are available to members in the 50 United States through Teladoc™.

U.S. board-certified physicians and pediatricians are available 24/7 for a consultation by phone, video, or the Teladoc™ mobile app. You also can see a behavioral health provider for depression, anxiety and stress, as well as a nutritionist for dietary conditions or dermatologist for skin conditions.

  • Speak with a family doctor
    For conditions like the flu, cough, colds, seasonal allergies, sinus problems, arthritis, upper respiratory infection, backaches and food poisoning
  • Connect with a dermatologist
    Upload images of your issue to the app and get a treatment plan and prescription, if needed, for skin conditions like acne, eczema, psoriasis, rashes, and more
  • Find a Doctor
    Get a list of local specialists who can help with your specific medical needs

To register for Teladoc™ visit www.teladoc.com or call 855-Teladoc (855-835-2362) for more information.

Telehealth Services (Overseas Members) 

Telehealth consultations are available to members outside the 50 United States through our telehealth vendor, vHealth by Aetna. Access telehealth services 24/7/365 by web, phone, and the vHealth mobile app to receive treatment for general medicine. Treatment may include preventive care as well as treatment for acute and chronic illnesses. A provider also may give referrals and prescribe medications, when appropriate.

Note: Telehealth through vHealth is available to members with a foreign address (including APO, FPO, DPO and Pouch Mail addresses). In addition, members with a stateside address may access telehealth through vHealth by Aetna while traveling outside the 50 United States. Telehealth consultations through vHealth are available for general medicine

To sign up, download vHealth by Aetna in the App Store or Google Play Store or visit https://globalcareondemand.com/aetna.

Call 857-256-3784 (US) or +44 (0) 20 3499 2851 (UK) for information regarding telehealth consultations.

FSBP also covers professional services by licensed professional mental health and substance use disorder practitioners when acting within the scope of their license, such as psychiatrists, psychologists, clinical social workers, licensed professional counselors, or family therapists. Refer to section 5(e) of the FSBP Brochure for benefit coverage.

Brightline: Behavioral Support for Kids

Brightline is a behavioral health benefit for members enrolled in the Foreign Service Benefit Plan (FSBP).

Brightline brings extraordinary behavioral health care for kids and teens, and support for parents and caregivers in the form of psychologists, psychiatrists, speech therapists and more. Even better? It’s all delivered virtually by in network providers, so you can access it when and where you need it.

Brightline offers dedicated one-on-one coaching for pressures such as stress, anxious thoughts, navigating friendships, social media or cyberbullying, self- esteem issues, sleep problems — whatever you have going on, Brightline can provide the help.

FSBP stateside members can enroll at hellobrightline.com/FSBP or call the Brightline team at 888-224-7332 for any questions.

This program is available to FSBP members living in the U.S.

Nutrition and Weight Management

Explore FSBP‘s programs to help with nutrition and weight management.

Digital Coach Program*

These include nine base programs for weight management, smoking cessation, stress management, nutrition, physical activity, cholesterol management, blood pressure, depression management, and sleep improvement. Programs are prioritized based on a member’s health risk assessment to help create a personalized plan for successful behavior change. Members can engage and participate through personalized messaging with tools and resources to help track their progress and stay on the path to wellness.

How do I sign up?:

  1. Log on or register for “Aetna’s secure member website” 
  2. Look for the “Health and Wellness” icon, select “Discover a Healthier You” and proceed.

*Completion of the digital coaching program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program. Reach level 3 to earn $75 and level 4 to earn an additional $75.

Lifestyle and Condition Health Coaching*

Our Lifestyle and Condition Coaching (LCC) Program uses a holistic approach to help you and your covered dependents achieve your best health. Our LCC Health Coach will provide guidance, support, and resources for over 40 lifestyle and medical conditions to help you overcome obstacles that may be keeping you from realizing optimal health. You can talk to a Health Coach about the following health-related matters::

Lifestyle Coaching such as:

  • General health education
  • Prehypertension
  • Metabolic syndrome
  • Prediabetes
  • Weight management
  • Physical activity
  • Nutrition management
  • Stress management
  • Sleep management
  • Pain management
  • Tobacco cessation

Condition Coaching such as:

  • Vascular (coronary artery disease, heart failure, high cholesterol, adult and pediatric diabetes and high blood pressure)
  • Gastrointestinal (ulcerative colitis/Inflammatory Bowel Disease (IBS)/Crohn’s, chronic hepatitis B and C)
  • Pulmonary (adult and pediatric asthma, chronic obstructive pulmonary disease (COPD))
  • Orthopedic/Rheumatologic (chronic neck and back pain, rheumatoid arthritis, osteoarthritis, systemic lupus erythematosus)
  • Neurological (migraines, seizures)
  • Other (adult and pediatric weight management, chronic kidney disease stages 1-4, end state renal disease, depression

How does the LCC Program work?

You will receive support from your LCC Health Coach through various resources such as digital coaching, group coaching, and/or 1:1 telephonic coaching. During 1:1 telephonic coaching, your LCC Health Coach will help you establish and achieve your health goals.

  • Your LCC Health Coach will help you explore ways to make changes in your behavior that will last.
  • You will receive educational materials and information from your LCC Health Coach that can help you decide where you want to go with your health and how to get there.
  • Appointments with your LCC Health Coach can last up to 30 minutes. How long and how often you meet with your LCC Health Coach depends on your individual needs and goals.

How do I sign up?:

To enroll in a program, contact a LCC Health Coach at 1-866-533-1410. LCC Coaches are available Monday through Friday from 8:00 a.m. – 8:00 p.m. ET. You may also enroll online at www.myactivehealth.com/FSBP. Participation in this program is voluntary and is available at no cost to members.

Note: See the official Plan Brochure under Section 5(a), Educational classes and programs for more information.

*Completion of this program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program

Mediterranean Wellness Program*

The Mediterranean diet is known to be one of the healthiest diets in the world. For those who want to see gains in overall well-being and appreciate a preplanned structure, try this 8-week interactive online program that includes access to a registered dietician.

You can receive up to 100% reimbursement for the Mediterranean Wellness Program once you complete at least 80% of the Program. Once you complete at least 80% of the Program, FSBP will automatically reimburse you for the cost of the program under the Plan’s Nutritional counseling benefit.

How do I sign up?:

  1. Log on or register on “Aetna’s secure member website” 
  2. Look for the “Stay Healthy” icon, select “Discover a Healthier You” and proceed

For full benefit details for this program, please see the FSBP Brochure, Section 5(h) Wellness and other Special features

*Completion of the Mediterranean Wellness program can earn you a $75 Healthy Action Incentive in FSBP‘s Simple Steps to Living Well Together Program

 

Cleveland Clinic Health Library

Looking for accurate health information from a trusted source? Use the Cleveland Clinic for free, trustworthy medical information. While at their site, you can sign up for free e-newsletters, physician-hosted online chats, or look up specific health topics.

Using the Cleveland Clinic website, including participating in the physician-hosted online chats, for health information is not part of the FEHB contract or premium, so you cannot file an FEHB disputed claim about it or the chats they hold.

Pain Management

Explore FSBP‘s programs to help manage your pain.

HingeHealth

Hinge Health offers innovative digital programs for back, knee, hip, neck and shoulder pain in easy-to-do 15-minute exercise therapy sessions. Join the thousands of people who have cut their pain by over 60%.

Best of all, this program is available at no cost to you and your family members enrolled in the Foreign Service Benefit Plan (FSBP). Once enrolled, you’ll receive the Hinge Health Welcome Kit, which includes a tablet computer and wearable motion sensors that’ll guide you through the exercises. You’ll also be connected with your personal health coach who will tailor the program to your needs and be with you every step of the way.

Click here to apply.

If you have questions, call (855) 902-2777 or email [email protected].

Members and dependents 18+ enrolled in FSBP and not covered by Medicare Part B are eligible.

Care Management Programs

The Foreign Service Benefit Plan offers additional services under our Care Management (CM) Programs that assist you with your care coordination for your acute or chronic conditions at no additional cost. These programs provide education, clinical support and access to digital support and well-being tools to help you better manage your health.

CM Programs offer you:

  • One-on-one support with a nurse or social worker who serves as a trusted resource for you and your family. To begin call 1-800-593-2354 (TTY: 711);
  • Group coaching on personalized health topics that is designed to provide health guidance in one thirty to sixty-minute class;
  • Digital support that provides a variety of resources to help you manage your health better. To begin using the digital support of CM Programs, log in to Aetna’s secure member website. First-time users will need to register and then go to your health dashboard; and
  • Customized health action plans based on your needs and preferences. We offer digital support, nurse support, and group coaching so you can move easily between the services. We offer several digital health and wellness related programs and resources:
  • Personal health record – organize and store your health history and information, plus get health alerts and notifications.
  • Health evaluation – get a custom, step-by-step plan based on questions about your health and habits.
  • Health decision support – learn about your healthcare and treatment options.
  • Digital Coach Programs – find dynamic health coaching programs that give you personalized support
  • Health dashboard – view your health information and find entry points for health and wellness programs and resources.

 

Our CM Programs include:

 

Pain Management Program

The Pain Management Program offers support for members with chronic pain and either taking opioids or trying to avoid opioids. Members enrolled will receive coaching and support, which includes assisting with identifying the availability of other treatment plans that may include non-pharmacologic modalities for the treatment of pain such as, but not limited to: targeted digital exercise therapy, injection therapies, cognitive therapies, psychosocial supports, medical devices (e.g. nerve stimulators) and additional chiropractic, acupuncture, massage therapy, or physical therapy visits. The program also provides assistance with psychological effects of chronic pain, reduction of opioid use, avoiding opioid use and resources for those who are dependent on opioid medications.

Compassionate Care Program

The Compassionate Care Program offers you service and support when you or a family member have a serious illness or face imminent end-of life decisions. The program provides you tools and information to encourage advance planning for the kind of issues often associated with an advanced illness, such as living wills, advance directives and tips on how to begin conversations about these issues with loved ones. This program is designed to provide quality of life improvement through timely member and caregiver education. It encourages better use of community-based services and resources, systemic palliative care integration and enhanced hospice utilization and retention. This program is voluntary and provided to you and your dependents at no additional cost.

Cancer Care Program

The Cancer Care Program provides dedicated proactive support to individuals with a diagnosis of cancer, which can be life changing and overwhelming. Through our program, individuals will better understand their benefits, have the ability to locate the right provider for their specific need and get certain services approved. Individuals also will receive care management support for holistic care, treatment side effects, and medication management.

Behavioral Health Program

 The Behavioral Health Program provides resources and support to help you address behavioral health conditions such as anxiety, depression, substance use disorders, domestic violence and more. Our team can work with you to connect you with resources such as a clinical social worker, psychologist or other behavior health professional to obtain the right treatment.

Healing Better Program

The Healing Better Program provides support and educational resources for total knee or hip replacement surgery. The program gives you the tools and resources you need to prepare for a successful surgery and healthy recovery. It provides you access to benefit information specific to joint services, holistic overview of pain management options, digital, personalized education on recovery resources, and mental and physical health tips.

Kidney Support Program

The Kidney Support Program provides support and education to individuals with chronic kidney disease. The program uses advanced analytics, which includes medical claims data, pharmacy data, and lab data to identify individuals who are at high-risk for late-stage kidney disease. Eligible participants will receive a mailer notifying them that they are eligible for the program and will be contacted via phone call to enroll. Our program works to engage you on a regular basis with appropriate interventions based on your specific condition and risk of progression. We will help you manage your comorbidities, diet, medications, and overall health. For patients with end-stage renal disease, or kidney failure, the program will help you understand your various treatment options: transplant, dialysis, or supportive care.

Social Work Program

The Social Work Program is designed to assist you in improving your quality of life by taking steps to help you locate the right resources. Social workers help connect you with community resources that can provide services to you in times of need. Some examples include:

  • Local food pantries
  • Utility or rental assistance programs
  • Home-delivered meal services
  • Support groups
  • Counseling services
  • Federal and state programs Our social workers are licensed and degreed professionals who work in a variety of settings, including government and non-profit organizations, hospitals, schools and clinics.

Social workers also help treat mental, emotional and behavioral issues in clinical settings.

If you would like to contact the Plan for more information about the CM Programs, please call 1-800-593-2354 (TTY: 711). We are available to assist you Monday-Friday from 6:00 a.m. – 5:00 p.m. Mountain Standard Time (MT).

Pregnancy

Explore FSBP‘s programs to help ensure a healthy pregnancy.

Simple Step to Living Well Together Program (Healthy Action)

If are pregnant, request to have your provider submit documentation of a prenatal care visit during the first trimester. A copy of the prenatal care medical record of Obstetric Panel testing from your attending provider is needed to earn a $75.00 wellness incentive.

Before December 1, stated prenatal care medical documentation should be mailed to:

Aetna, C/O FEHB QM
4400 NW Loop 410,
Suite 101,
San Antonio, TX 78229

Healthy Pregnancy Program

Our Healthy Pregnancy program is managed by a special team of nurses. They can give you information and resources to help ensure a healthy pregnancy. They can also work with your doctor to plan specialized care. You’ll pay no additional out-of-pocket expenses by using the program. Plus, you’ll receive:

Healthy Pregnancy Education Kit

A book about pregnancy, a pregnancy calendar and guides to help you promote your health and the health of your baby.

Special Educational Materials

For women with special health needs, such as controlling diabetes during pregnancy or managing high blood pressure, we offer a variety of booklets free of charge.

Pregnancy Care Management

In the event of the need for specialized prenatal care, our case management nurses help plan services to promote the health of both you and your baby.

To enroll in the Healthy Pregnancy program, call toll free at 800-593-2354.

AbleTo

AbleTo is a web-based video conferencing personalized 8-week treatment support program designed to address the unique emotional and behavioral health needs of individuals learning to live with conditions like heart diseasetype 2 diabeteschronic pain or life events such as losing a loved one or having a baby. You will work with the same therapist and coach each week to set reasonable goals toward healthier lifestyle changes.

There are several ways we identify members who may benefit from the AbleTo support such as:

  • Your nurses or clinicians may refer you to AbleTo as they work directly with you and can refer you if it is determined that you can benefit from AbleTo support.
  • If identified, an Engagement Specialist from AbleTo will contact you to introduce the treatment option.

 

If you feel you would benefit from this program, would like more information, or would like to enroll in this program please call 866-287-1802 or visit AbleTo’s website at www.AbleTo.com/enroll. This program is available to members in the 50 United States.

 

Institutes of Excellence™ (IOE) Infertility Providers

Trying to Conceive? FSBP members have access to infertility providers with proven outcomes through Aetna’s Institutes of Excellence (IOE) Infertility network. Learn more about this at http://www.aetnainfertilitycare.com/.

Note: This program is not part of the FEHB contract or premium and you cannot file an FEHB disputed claim about them. Fees you pay for these services do not count toward FEHB deductibles, copayments or catastrophic protection out-of-pocket maximums.

Telephonic Genetic Counseling

Explore this service to help you better understand your health risks and genetic testing options.

Telephonic Genetic Counseling

Foreign Service Benefit Plan members are offered confidential telephone and web-based genetic counseling services as a component of their health benefit plan which include coverage for genetic testing. These services help members better understand their health risks and genetic testing options. The services are offered through Informed DNA, a national genetic counseling company staffed with independent board-certified genetic counselors. Services are available in both English and Spanish, with interpreter services for additional language needs.

For more information or to schedule an appointment for genetic counseling, members can call Informed DNA at 1-800-975-4819.

All discussions between members and genetic counselors are private and will not  be shared with the member’s employer. The member’s employer will not receive test results.

The Foreign Service Benefit Plan covers only certain genetic tests determined medically appropriate by the Plan. We encourage you to confirm coverage for the proposed tests prior to incurring services, please e-mail us at [email protected] or call us at 800-593-2354.

Please refer to your Plan Brochure for additional information regarding coverage for genetic testing and genetic counseling.

Aetna Institutes ™ Gene Based, Cellular and Other Innovative Therapy (GCIT™) Designated Centers

Aetna has developed a GCIT designated network to manage extremely high-cost gene therapy services with member plan design to drive preferential utilization to this high performing specialty network, similar to IOE transplant.

Aetna’s GCIT designated providers help patients who have been diagnosed with certain genetic conditions that may be treated with the use of innovative FDA-approved GCIT products. These GCIT designated providers must be approved by the GCIT product manufacturer and meet cost-effective criteria.

View the list of providers. 

Tobacco Cessation

Explore FSBP‘s programs to help manage your tobacco addiciton.

Smoking Cessation Program

We cover up to two quit attempts per member per calendar year. Quit attempts include proactive telephone counseling and up to four tobacco cessation counseling sessions of at least 30 minutes each in each quit attempt.

Physician-prescribed OTC and prescription drugs approved by the FDA to treat tobacco dependence may be obtained through the Tobacco Cessation Program at no charge. For more details, please see Section 5(f). of your Official Plan Brochure

How do I sign up?:

To enroll, contact a Lifestyle and Condition Health Coach (LCC)  at 1-866-533-1410. LCC Coaches are available Monday through Friday from 8:00 a.m. – 8:00 p.m. ET. You may also enroll online at www.myactivehealth.com/FSBP. Participation in this program is voluntary and is available at no cost to members.

Successful completion of this program earns you a Healthy Action $75 wellness incentive.

Digital Coach Program*

These include nine base programs for weight management, smoking cessation, stress management, nutrition, physical activity, cholesterol management, blood pressure, depression management, and sleep improvement. Programs are prioritized based on a member’s health risk assessment to help create a personalized plan for successful behavior change. Members can engage and participate through personalized messaging with tools and resources to help track their progress and stay on the path to wellness.

How do I sign up?:

  1. Log on or register for “Aetna’s secure member website” 
  2. Look for the “Health and Wellness” icon, select “Discover a Healthier You” and proceed.

 

*Completion of the digital coaching program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program. Reach level 3 to earn $75 and level 4 to earn an additional $75.

Lifestyle and Condition Health Coaching*

Our Lifestyle and Condition Coaching (LCC) Program uses a holistic approach to help you and your covered dependents achieve your best health. Our LCC Health Coach will provide guidance, support, and resources for over 40 lifestyle and medical conditions to help you overcome obstacles that may be keeping you from realizing optimal health. You can talk to a Health Coach about the following health-related matters::

Lifestyle Coaching such as:

  • General health education
  • Prehypertension
  • Metabolic syndrome
  • Prediabetes
  • Weight management
  • Physical activity
  • Nutrition management
  • Stress management
  • Sleep management
  • Pain management
  • Tobacco cessation

Condition Coaching such as:

  • Vascular (coronary artery disease, heart failure, high cholesterol, adult and pediatric diabetes and high blood pressure)
  • Gastrointestinal (ulcerative colitis/Inflammatory Bowel Disease (IBS)/Crohn’s, chronic hepatitis B and C)
  • Pulmonary (adult and pediatric asthma, chronic obstructive pulmonary disease (COPD))
  • Orthopedic/Rheumatologic (chronic neck and back pain, rheumatoid arthritis, osteoarthritis, systemic lupus erythematosus)
  • Neurological (migraines, seizures)
  • Other (adult and pediatric weight management, chronic kidney disease stages 1-4, end state renal disease, depression

How does the LCC Program work?

You will receive support from your LCC Health Coach through various resources such as digital coaching, group coaching, and/or 1:1 telephonic coaching. During 1:1 telephonic coaching, your LCC Health Coach will help you establish and achieve your health goals.

  • Your LCC Health Coach will help you explore ways to make changes in your behavior that will last.
  • You will receive educational materials and information from your LCC Health Coach that can help you decide where you want to go with your health and how to get there.
  • Appointments with your LCC Health Coach can last up to 30 minutes. How long and how often you meet with your LCC Health Coach depends on your individual needs and goals.

How do I sign up?:

To enroll in a program, contact a LCC Health Coach at 1-866-533-1410. LCC Coaches are available Monday through Friday from 8:00 a.m. – 8:00 p.m. ET. You may also enroll online at www.myactivehealth.com/FSBP. Participation in this program is voluntary and is available at no cost to members.

Note: See the official Plan Brochure under Section 5(a), Educational classes and programs for more information.

*Completion of this program can earn you up to $150 in Healthy Action Incentives in FSBP‘s Simple Steps to Living Well Together Program