AFSPA Connect Member Portal


The Member Portal is a secure gateway designed for our members. This feature allows Private Messages to be sent to our members to maintain compliance with HIPAA, SOX and other Federal regulations. AFSPA is required to protect its members’ Personal Identifiable Information (PII), Protected Health Information (PHI) and all financial information. When our staff’s reply to your e-mail contains sensitive information or PHI, you will receive an e-mail notification from AFSPA, at the e-mail address on file, notifying you to log in to the Member Portal to read the Private Message. To submit a claim (health only) or enrollment/application in a confidential manner, simply click on the appropriate insurance plan section and follow the on screen prompts.

To log in to the Member Portal, you must be enrolled in one of our insurance programs and be the primary member, not a spouse or dependent. You may update your contact information, including preferred communication method with AFSPA (e-mail or USPS mail) at any time.

First-Time Users

  1. Go to
  2. Click on “First time user?”
  3. Enter the e-mail address on file with AFSPA.
'Caring for Your Health Worldwide'™

August 3, 2015

From the CEO


At AFSPA, we recognize that technology is an integral part of our members’ daily lives. E-mail and video conferences have replaced telegrams and written letters. Diplomatic cables have gone digital. International news no longer takes days or even hours; it’s available as it happens at the push of a button.

We strive to meet the needs of our global membership through technology. The AFSPAconnect Member Portal allows Foreign Service Benefit Plan members to scan PDF claims for fast submission. The electronic funds transfer (EFT) option deposits claims payments directly into a member’s bank account, saving mail time. Our partners at Coventry and Aetna offer mobile apps to provide access to information and services on the go.

Continuing our efforts in the technological realm, we have established a Facebook page for the Senior Living Foundation of the American Foreign Service (SLF). AFSPA has sponsored SLF since its inception. In its over 25-year history, the Foundation has provided support to the retired Foreign Service community to assist them with the challenges that accompany aging. More recently, SLF has served as a resource to active duty FSOs who are assisting their parents with life changing decisions. In addition to the newly redesigned, we want to utilize social media to tell more stories, to offer more resources, and to continue to strengthen the SLF Community. Colleagues will have access to the information no matter where they are located. Please “like” the SLF Facebook page to receive regular updates and learn how we actively “take care of our own.”

Our efforts to meet to serve our members do not end there. We are in the planning stages for a redesign of the AFSPA website and launching AFSPA into the social realm. The staff will take time to make sure we undertake these new initiatives in ways that best service our members. I will keep you updated on our progress.

Lastly, I want to address any concerns you may have about Aetna Inc. acquiring Humana, one of the country’s leading managed health care companies. This transaction will not have any immediate effect on the Foreign Service Benefit Plan. A letter from Mark Bertolini, Aetna’s Chairman and CEO, stressed his commitment to customer satisfaction and improving the overall experience for all our members. The Aetna/Humana transaction will make them an even stronger partner with greater capabilities. For more information on Aetna’s acquisition of Humana, please visit

As a reminder, AFSPA offers many other programs in addition to the Foreign Service Benefit Plan.  Please take the time to explore the many services available to you, including dental coverage, life insurance, and financial planning. We are committed to making your overall health experience a better one.

I hope you continue to have a wonderful summer.

To Your Health,

Paula S. Jakub, RHU
Executive Director, Senior Living Foundation