February 3, 2015
From the CEO
AFSPA has direct billing arrangements with over 150 facilities internationally where no money is required up front for services. Yes, you read it correctly – no money up front. Just show the facility your current Foreign Service Benefit Plan (FSBP) ID card, the facility sends the FSBP the bill directly, and we pay it – it’s that simple. On the unusual occasion the facility asks you to send us the claim, use the Member Portal to submit the claim and assign benefits to the facility for payment. We generally process the claim within 10 business days after receipt. In both circumstances, however, you are responsible for any balance after the FSBP pays the claim.
While most of our direct billing facilities have arrangements for inpatient hospitalization only, many have arrangements for complete maternity care, routine annual physical exam, all covered outpatient services, and/or accidental injury.
Because we strive to provide our members with unparalleled service, we continue to pursue additional billing arrangements. Our most recent arrangements include MVZ Radiology in Germany and Seoul National University Bundang Hospital in Korea. We also have arrangements with most Seventh-Day Adventist Hospitals and Clinics. As we continue to acquire additional arrangements, we’ll be sure to keep you advised of our efforts. You can find a list of our current direct billing arrangement facilities here.
If you have questions about direct billing arrangements, a particular facility, assigning benefits, or the balance for which you are responsible, please log into the Member Portal to send us a secure message. Having trouble logging into the Member Portal? Use the options for “first time user” or “forgotten username or password” on the login page, or give us a call at 202-833-4910 and let us assist you.
Thank you for entrusting AFSPA and the FSBP with your health benefits needs and allowing us to provide you with the unparalleled service our members have come to expect.
To Your Health,
Paula S. Jakub, RHU