The Governor of Louisiana has issued a state of emergency for all counties due to severe weather. There are provisions being made for affected members. Aetna (the Plan’s Administrator) waives pr....Read More
- April 16, 2021
- April 14, 2021
- April 13, 2021
As a subscriber to AFSPA/FSBP for about the last fifty-four years, I can say that I have always been totally satisfied with the benefits and services I have received over all those years at home and abroad.
The AIP representative had helped me back in 2013 with some questions I had about the program. This year I needed a little more information to finalize my decision for the LTC product. The representative had extensive knowledge on LTC insurance. Thank you for helping me with this process, I was able to submit my application on time, and it is now approved!
The AIP representative was wonderful and very knowledgeable, patient, understanding, and most important, interested in helping me. She stood right by me. I have successfully enrolled in DENTAQUEST and will also enroll in FSBP! Thank you for such great service!
The AIP representative was very knowledgeable and responsive to my concerns on the phone as well as e-mail. Kept me informed every step of the way. Thank you!
The assistance that was provided to me while enrolling in the Immediate Benefit Plan was wonderful! I appreciated the representative for clarifying the benefits and the acknowledgement that the form was received.
I am satisfied with the service FSBP provides, and with their claim handling procedures. I have dealt with other carriers before, and thus far, FSBP is the best that I have worked with. In my opinion FSBP is the best for overseas members.
I switched to the FSBP plan because of Ms. Paula Jakub's annual visit to our country and because of many of my colleagues who have been very satisfied with the plan.
I was contacted personally via e-mail by an HBO regarding my claim because of a clarification question. Their quick and direct communication saved my claim from being delayed!
Great customer service! I heard there was bad weather in Washington DC. I didn't expect a response the same day...but I did get one. Thank you very much!
I was already a big fan of FSBP but my HBO's perseverance in getting my case handled has made me an even more loyal member! It is the best customer service I have ever had! I am deeply and sincerely grateful.
Job well done! I explained to the HBO that I was overseas and it can be challenging at times trying to get claims sent stateside. I had sent the claim but somehow there was no record of it. My HBO asked that I send the claim directly to her. She was very professional, polite, knowledgeable, attentive, patient, and kind. I am very thankful for the HBO's assistance.
The HBOs have shown respect, patience, integrity, wisdom, and humor while working with me. Thank you!