Notice from Dominion National received today, Friday June 21, 2019: Please read and refer any questions to the Dominion National incident response team at the telephone number bolded below.
On April 24, 2019, through our investigation of an internal alert we received, we determined that an unauthorized party may have obtained access to some of our computer servers. The unauthorized access may have occurred as early as August 25, 2010. After learning of this, Dominion National moved quickly to clean the affected servers and implement enhanced monitoring and alerting software. Dominion National also contacted the FBI and will continue to work with them during their investigation.
Dominion National then undertook a comprehensive review of the data stored or potentially accessible from those computer servers and have determined that the data may include enrollment and demographic information for current and former members of your dental or vision program. The information may include member names, addresses, email addresses, dates of birth, Social Security numbers, member ID numbers, group numbers, and subscriber numbers. We have no evidence that any information was accessed, acquired or misused.
We are in the process of mailing notification letters to potentially affected members. To protect those potentially affected by this incident, Dominion National is offering two-year memberships to ID Experts® MyIDCare™, which include credit monitoring and fraud protection services.
More information about the data security incident, including a copy of the notification Dominion National is providing to potentially affected individuals, can be found on our website, DominionNationalFacts.com. Dominion National has also established a dedicated incident response line for potentially affected individuals to call with any questions they may have. The telephone number for the Dominion National incident response line is 877-503-8923. TTY/TDD users can call 844-261-6819. The incident response line is open Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Time.