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State of Emergency Notification

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State of Emergency Issued in California Due to Flooding

The Governor of California has declared a State of Emergency for the following counties: Alameda, Sacramento, San Francisco, Santa Cruz, Calaveras, San Joaquin, Sacramento, El Dorado, and Monterey due to California Flooding. Express Scripts (the Plan’s Administrator) waives precertification/prior approval requirements for members identified as potentially being affected. If you are impacted by the emergency or have questions regarding precertification/prior approval, please call us at 1-800-593-2354. Express Scripts (the Plan’s Pharmacy Benefit Manager) has activated an emergency benefit override that allows pharmacies, at the point of sale (POS), to override certain benefit coverage/edits such as an early refill during a government-defined emergency. In addition, if your home delivery of medications is affected by the emergency, you may provide a temporary alternate address (either online at or by calling 1-800-818-6717) or request a local fill as needed. The Emergency Access to Benefits/Refill Too Soon override process is implemented with an effective date of January 2, 2023, and expiration date of February 2, 2023.

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