Coronavirus Banner

Coronavirus (COVID-19) is a contagious respiratory illness caused by a virus first identified in China, and has symptoms similar to the flu. These can range from mild (fever, cough, shortness of breath) to severe (serious illness such as pneumonia). In extreme cases, it can result in death. Like many of you, we at AFSPA have been following the news of the outbreak of Coronavirus (COVID-19) around the globe. 

The Foreign Service Benefit Plan (FSBP) continues to support you wherever you are. To ensure you have access to the care you need, FSBP has implemented the following to support members’ care for COVID-19:

FSBP will cover all physician-ordered, CDC-approved testing for Coronavirus (COVID-19) at 100% for US-based members. Please note that CDC guidelines at this time require that the testing sample(s) be taken in the provider’s office or clinic; the sample cannot be taken at a Quest Patient Service Center, Labcorp office or any other commercial lab vendor.

Specific proteins in blood called antibodies are present in individuals whose immune systems created a defense against coronavirus. Some authorities predict that understanding these antibodies will aid the world on its path back to “normalcy.” To assist, FSBP will cover all physician-ordered, FDA-approved testing at 100% for antibodies and for active infections for US-based members. 

FSBP will cover the locally approved test at 100% for members overseas.This coverage includes testing for antibodies and for active infections.

FSBP will provide coverage at 100% - no deductible or other member cost sharing – for provider visits, medications, and other treatments related to the testing and treatment of Coronavirus (COVID-19), in accordance with guidance from the Office of Personnel Management (OPM)

  • Coding entered by providers on claims for members receiving care in the US should allow the Plan to identify these claims for proper payment
  •  Overseas members submitting claims directly to the Plan should indicate on their submission that the claim is related to Coronavirus (COVID-19)

Telehealth Services 

FSBP members in the U.S. can access care 24/7 through our telehealth vendor, Teladoc. There may be increased wait times as more people turn to this option.

To help members avoid wait times and potential exposure to Coronavirus (COVID-19) at doctor’s offices and other settings both stateside and overseas, FSBP will pay all telehealth and telemedicine visits at 100% (in addition to Teladoc), waive usual restrictions, the calendar year deductible and other cost sharing provisions. Providers should employ a HIPAA-compliant platform for such visits.

Additional Behavioral Health Televideo Services

Behavioral Health Televideo Services is a rapidly growing and evolving form of treatment. Licensed health care professionals provide services using real-time video conferencing. With this state-of-the-art communications technology, health care professionals can provide services to members who may not have been able to access services in the past. Health care professionals who provide Behavioral Health Televideo Services comply with all relevant laws in the jurisdiction where they and the member getting services are located. We expect health care professionals providing Behavioral Health Televideo Services to comply with the Clinical, Technical and Administrative Guidelines of the American Telemedicine Association.

The following Behavioral Health Televideo Providers are available to you (covered at 100% - you pay nothing*), depending on which state you live in. 

  • MDLIVE provides services to members in all 50 states and accepts patients 10 years old and older. To register and schedule a session, call 1-855-824-2170 or go to www.mdlive.com/BHCOMM  
  • Inpathy provides services to members who live in California, Delaware, Missouri, New Jersey, New York, Pennsylvania, or Virginia and accepts patients age 14 and older.  The toll-free number for Inpathy is 800-442-8938.
  • Arcadian Telepsychiatry provides services to members who live in all states not covered by Inpathy and accepts patients age 18 and older. The toll-free number for Arcadian Telepsychiatry is 866-991-2103

Please note: Members located overseas cannot access services through FSBP’s stateside telehealth vendor, Teladoc. Overseas members must use vHealth by Aetna for general telehealth consultations (see below).

FSBP members with an overseas address (including APO, DPO, Embassy, and Consulate addresses) and members with a stateside address who are traveling outside the U.S., can access general telehealth consultations overseas through vHealth by Aetna.

Even if you visit the U.S., but maintain your overseas address, you still will access vHealth for any telehealth needs. At this time telehealth consultations from vHealth are only available for general/primary medicine. This may include preventive care as well as treatment for acute and chronic illnesses. A provider may also give referrals and prescribe medications, when appropriate.

Download this step-by-step guide to vHealth to get started. 

FSBP has removed the restrictions for all stateside members to obtain an early refills of non-specialty medications by visiting their network retail pharmacy. Maintenance medications can be obtained in 90-day supplies from participating Smart90 pharmacies or through home delivery at  www.express-scripts.com

Staff at the Plan’s specialty pharmacy Accredo stand ready to guide members who typically receive infusion treatments at infusion centers or hospitals. You can reach out to Accredo at 800-922-8279 to learn about alternatives to facility care and ensure that you continue receiving your treatment.

FSBP has removed the restrictions for overseas members to obtain an early refill of their prescription drugs by home delivery. Overseas members needing support should contact the dedicated Expat Team at Express Scripts via email at [email protected] or call 877-846-3630 to order a refill. Members should include their member ID and/or date of birth when they contact the Expat Team to ensure timelier service.

For locations in which a state of emergency is declared (for Stateside members), FSBP will work with our partners at Aetna and Express Scripts to ensure you have access to necessary prescription drugs.

 

These measures are in place for a limited time to assist members due to the COVID-19 pandemic. We will make an announcement when any or all of these measures expire. Likewise, we will make every attempt to keep you apprised of changes in procedure in the very fluid environment via posts on our website and our Facebook page, as well as future email communications.

 


Stay Updated

For more information, please see the links below in addition to guidelines and updates distributed by local media:


A Focus on Our Kids

Below are available resources that offer guidance to help our kids cope with current mental health challenges:

  • MyStrength -This web-based program is a great mental health resource for children ages 13 years old and up. It offers weekly exercises, informational articles and daily inspiration to focus on total well-being. Most 13-year olds are transitioning into high school - beginning this new life-phase coupled with learning how to express emotions as a young teenager and navigate the world’s “new normal” can be challenging. Sign up here and enter access code: FSBP.
  • Mental Health Guidebook – This guidebook provides great information about mental health that benefits children and adults. Page 11 lists resources for mental health and well-being, including those specific to kids.
  • KidsHealth.org – This website provides a wealth of information aimed to help kids, teens, and parents.  Here is a special section for coping with the Coronavirus.
  • How to Help Children Cope in 2020 – This is a great checklist with ideas about how to have conversations with our kids  regarding recent events like COVID-19 and social injustice issues.
  • AFSPA Kids Activity Book - Download, print, and share this activity book with your kids. It contains activities such as coloring pages, crossword puzzles, and word search puzzles. Coloring together or doing puzzles as a family is a great way for parents to relax and bond with their children. Socialization is proven to benefit the body and mind. It boosts self-esteem, combats depression, and even strengthens the immune system.

child-mental-health-slide

child-mental-health-slide-2

Overview

Coronavirus Banner

Coronavirus (COVID-19) is a contagious respiratory illness caused by a virus first identified in China, and has symptoms similar to the flu. These can range from mild (fever, cough, shortness of breath) to severe (serious illness such as pneumonia). In extreme cases, it can result in death. Like many of you, we at AFSPA have been following the news of the outbreak of Coronavirus (COVID-19) around the globe. 

The Foreign Service Benefit Plan (FSBP) continues to support you wherever you are. To ensure you have access to the care you need, FSBP has implemented the following to support members’ care for COVID-19:

FSBP will cover all physician-ordered, CDC-approved testing for Coronavirus (COVID-19) at 100% for US-based members. Please note that CDC guidelines at this time require that the testing sample(s) be taken in the provider’s office or clinic; the sample cannot be taken at a Quest Patient Service Center, Labcorp office or any other commercial lab vendor.

Specific proteins in blood called antibodies are present in individuals whose immune systems created a defense against coronavirus. Some authorities predict that understanding these antibodies will aid the world on its path back to “normalcy.” To assist, FSBP will cover all physician-ordered, FDA-approved testing at 100% for antibodies and for active infections for US-based members. 

FSBP will cover the locally approved test at 100% for members overseas.This coverage includes testing for antibodies and for active infections.

FSBP will provide coverage at 100% - no deductible or other member cost sharing – for provider visits, medications, and other treatments related to the testing and treatment of Coronavirus (COVID-19), in accordance with guidance from the Office of Personnel Management (OPM)

  • Coding entered by providers on claims for members receiving care in the US should allow the Plan to identify these claims for proper payment
  •  Overseas members submitting claims directly to the Plan should indicate on their submission that the claim is related to Coronavirus (COVID-19)

Telehealth Services 

FSBP members in the U.S. can access care 24/7 through our telehealth vendor, Teladoc. There may be increased wait times as more people turn to this option.

To help members avoid wait times and potential exposure to Coronavirus (COVID-19) at doctor’s offices and other settings both stateside and overseas, FSBP will pay all telehealth and telemedicine visits at 100% (in addition to Teladoc), waive usual restrictions, the calendar year deductible and other cost sharing provisions. Providers should employ a HIPAA-compliant platform for such visits.

Additional Behavioral Health Televideo Services

Behavioral Health Televideo Services is a rapidly growing and evolving form of treatment. Licensed health care professionals provide services using real-time video conferencing. With this state-of-the-art communications technology, health care professionals can provide services to members who may not have been able to access services in the past. Health care professionals who provide Behavioral Health Televideo Services comply with all relevant laws in the jurisdiction where they and the member getting services are located. We expect health care professionals providing Behavioral Health Televideo Services to comply with the Clinical, Technical and Administrative Guidelines of the American Telemedicine Association.

The following Behavioral Health Televideo Providers are available to you (covered at 100% - you pay nothing*), depending on which state you live in. 

  • MDLIVE provides services to members in all 50 states and accepts patients 10 years old and older. To register and schedule a session, call 1-855-824-2170 or go to www.mdlive.com/BHCOMM  
  • Inpathy provides services to members who live in California, Delaware, Missouri, New Jersey, New York, Pennsylvania, or Virginia and accepts patients age 14 and older.  The toll-free number for Inpathy is 800-442-8938.
  • Arcadian Telepsychiatry provides services to members who live in all states not covered by Inpathy and accepts patients age 18 and older. The toll-free number for Arcadian Telepsychiatry is 866-991-2103

Please note: Members located overseas cannot access services through FSBP’s stateside telehealth vendor, Teladoc. Overseas members must use vHealth by Aetna for general telehealth consultations (see below).

FSBP members with an overseas address (including APO, DPO, Embassy, and Consulate addresses) and members with a stateside address who are traveling outside the U.S., can access general telehealth consultations overseas through vHealth by Aetna.

Even if you visit the U.S., but maintain your overseas address, you still will access vHealth for any telehealth needs. At this time telehealth consultations from vHealth are only available for general/primary medicine. This may include preventive care as well as treatment for acute and chronic illnesses. A provider may also give referrals and prescribe medications, when appropriate.

Download this step-by-step guide to vHealth to get started. 

FSBP has removed the restrictions for all stateside members to obtain an early refills of non-specialty medications by visiting their network retail pharmacy. Maintenance medications can be obtained in 90-day supplies from participating Smart90 pharmacies or through home delivery at  www.express-scripts.com

Staff at the Plan’s specialty pharmacy Accredo stand ready to guide members who typically receive infusion treatments at infusion centers or hospitals. You can reach out to Accredo at 800-922-8279 to learn about alternatives to facility care and ensure that you continue receiving your treatment.

FSBP has removed the restrictions for overseas members to obtain an early refill of their prescription drugs by home delivery. Overseas members needing support should contact the dedicated Expat Team at Express Scripts via email at [email protected] or call 877-846-3630 to order a refill. Members should include their member ID and/or date of birth when they contact the Expat Team to ensure timelier service.

For locations in which a state of emergency is declared (for Stateside members), FSBP will work with our partners at Aetna and Express Scripts to ensure you have access to necessary prescription drugs.

 

These measures are in place for a limited time to assist members due to the COVID-19 pandemic. We will make an announcement when any or all of these measures expire. Likewise, we will make every attempt to keep you apprised of changes in procedure in the very fluid environment via posts on our website and our Facebook page, as well as future email communications.

 


Stay Updated

For more information, please see the links below in addition to guidelines and updates distributed by local media:


A Focus on Our Kids

Below are available resources that offer guidance to help our kids cope with current mental health challenges:

  • MyStrength -This web-based program is a great mental health resource for children ages 13 years old and up. It offers weekly exercises, informational articles and daily inspiration to focus on total well-being. Most 13-year olds are transitioning into high school - beginning this new life-phase coupled with learning how to express emotions as a young teenager and navigate the world’s “new normal” can be challenging. Sign up here and enter access code: FSBP.
  • Mental Health Guidebook – This guidebook provides great information about mental health that benefits children and adults. Page 11 lists resources for mental health and well-being, including those specific to kids.
  • KidsHealth.org – This website provides a wealth of information aimed to help kids, teens, and parents.  Here is a special section for coping with the Coronavirus.
  • How to Help Children Cope in 2020 – This is a great checklist with ideas about how to have conversations with our kids  regarding recent events like COVID-19 and social injustice issues.
  • AFSPA Kids Activity Book - Download, print, and share this activity book with your kids. It contains activities such as coloring pages, crossword puzzles, and word search puzzles. Coloring together or doing puzzles as a family is a great way for parents to relax and bond with their children. Socialization is proven to benefit the body and mind. It boosts self-esteem, combats depression, and even strengthens the immune system.

child-mental-health-slide

child-mental-health-slide-2

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