Member Portal is a secure gateway designed for the privacy of our members. This feature allows Private Messages to be sent to our members to maintain compliance with HIPAA, SOX and other Federal regulations. Simply click on the appropriate insurance program icon to send an e-mail, claim (health only) and enrollment/application in a confidential manner. AFSPA is required to protect its members' Personal Identifiable Information (PII), Protected Health Information (PHI) and all financial information.

In order to log in to the Member Portal, you must be enrolled in one of our insurance programs. You may update your contact information, including preferred communication method with AFSPA (e-mail or USPS mail) at any time.

To further protect your privacy, when a message between AFSPA and our members contains sensitive information, we will send it as a Private Message in the Member Portal. You will receive an e-mail from AFSPA at the e-mail address on file notifying you to log in to the Member Portal to retrieve the Private Message. Messages that do not contain HIPAA, SOX, or sensitive content will be sent to the e-mail address of the initial e-mail.

First-Time Users

You will need to enter three pieces of information to log in to the Member Portal:

  1. First field (username) - Enter your last name
  2. Second field (e-mail address) - Enter an e-mail address that you wish AFSPA to use when communicating with you
  3. Third field (password) - Enter the last 5 digits of your SSN

Create your own personalized sign in for the Member Portal

AFSPA encourages its members to personalize their log in information by selecting a unique username and password. Simply click on "Update your Personalized Log In" and follow the prompts.

April 18, 2014

Changes to AFSPAconnect Member Portal Log In Process

In order for AFSPA to provide you the most secure Web interaction possible,  we have made several changes to improve the security and the functionality of the Portal. One of the changes relates to the login page. You must log in now with a unique username and password.

If you do not know your username and password or need to establish one, please follow these simple steps.

  1. Go to
  2. Click the “Forgot your password?” link above the “Sign In” button.
  3. Follow the on-screen prompts to reset your username and password.

For our members who do not have an e-mail address on record with AFSPA, please check your mail in the next two weeks for a letter with more information on how you can register for the Member Portal. If you wish to gain access in the meantime, please contact our offices using this form.