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State of Emergency Notification

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  • State of Emergency Issued in Florida Due to Flooding

State of Emergency Issued in Florida Due to Flooding

The Governor of Florida has declared a State of Emergency for Broward, Collier, Lee, Miami-Dade, and Sarasota counties due to Flooding. Aetna (the Plan’s Administrator) waives precertification/prior approval requirements for members identified as potentially being affected. If you are impacted by the emergency or have questions regarding precertification/prior approval, please call us at 1-800-593-2354. Express Scripts (the Plan’s Pharmacy Benefit Manager) has activated an emergency benefit override that allows pharmacies at the point of sale (POS) to override certain benefit coverage/edits, such as an early refill during a government-defined emergency. In addition, if your home delivery of medications is affected by the emergency, you may provide a temporary alternate address (either online at or by calling 1-800-818-6717) or request a local fill as needed. The Emergency Access to Benefits/Refill Too Soon override process is implemented with an effective date of June 12, 2024, and an expiration date of August 12, 2024.

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