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CAHPS® Member Satisfaction Survey

The Foreign Service Benefit Plan (FSBP) works with a National Committee for Quality Assurance (NCQA) certified vendor to administer a Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey, an annual survey which is used for rating a patient’s health care experiences when navigating the healthcare system.

The CAHPS survey gives FSBP members the chance to tell us what they think about the services we provide. Between mid February to early March, the survey will be mailed to randomly selected members. All survey submission remains confidential with the third-party administrator of the CAHPS survey.

If you receive the survey in the mail, it is very important that you fill it out and return it right away. When answering the questions, please think about your experience from a stateside perspective. The data collected will help us serve you better and help improve your overall experience when getting access to care.

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