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Online Claim Submission Requirement

Dear FSBP Members:


We are streamlining our claims management process to improve efficiency and enhance the security of your Protected Health Information (PHI).

Effective January 1, 2021, we are eliminating the option to use the last four digits of your social security number (SSN) when submitting claims online via the AFSPA Member Portal. While using your SSN is convenient, it requires a manual search to identify you and delay the processing of your claim(s).

Effective immediately, please enter the appropriate unique “W” ID number located on the front side of your FSBP Member ID card when submitting claims online. Log into the Aetna secure member website if you need to view or request a physical copy of your FSBP Member ID card.

We also recommend downloading the Aetna Health Application on your smartphone or tablet device. With just a few taps, you will be able to access your ID card whenever you need it. You can download the application on the App Store or Google Play.

Thank you for your cooperation as we work together to improve the security and efficiency of the claim’s management process.

We hope you have a safe and prosperous New Year!

To Your Health,

Paula S. Jakub, RHU

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