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International Emergency in Mexico Due to Earthquake

An international emergency has been declared in Mexico for the following states due to Earthquake: Mexico City, Guerrero, Oaxaca and Morelos. Express Scripts (the Plan’s Pharmacy Benefit Manager) has activated an emergency benefit override that allows pharmacies, at the point of sale (POS), to override certain benefit coverage/edits such as an early refill during a government-defined emergency. In addition, if your home delivery of medications is affected by the emergency, you may provide a temporary alternate address (either online at or by calling 1-800-818-6717) or request a local fill as needed. The Emergency Access to Benefits/Refill Too Soon override process is implemented with an effective date of Sept. 7, 2021, and an expiration date of Oct. 7, 2021.

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