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State of Emergency Notification

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State of Emergency issued in Hawaii due to Hurricane Douglas

The Governor of Hawaii has issued a state of emergency for all counties due to hurricane Douglas. There are provisions being made for affected members. Aetna (the Plan’s administrator) waives precertification/prior approval requirements for members identified as potentially being affected. If you are impacted by the emergency or have questions regarding precertification/prior approval, please call us at 1-800-593-2354.

Express Scripts (the Plan’s Pharmacy Benefit Manager) has activated an emergency benefit override that allows pharmacies, at the point of sale (POS), to override certain benefit coverage/edits such as an early refill during a government-defined emergency. In addition, if your home delivery of medications is affected by the emergency, you may provide a temporary alternate address (either online at or by calling 1-800-818-6717) or request a local fill as needed. The Emergency Access to Benefits/Refill Too Soon override process will be implemented with an effective date of July 26, 2020, and expiration date of July 31, 2020..

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